Main Purpose:
This position is responsible for the management of the day-to-day HR operations of the Clarks SEA / ANZ office. Functional responsibilities include: payroll, employee relations, compliance, benefits, sourcing, employee events and activities. This position interacts frequently with all levels of the SEA / ANZ office and HR management team. It also provides feedback and input into establishing ongoing HR strategic planning.
Core Accountabilities:
- Coach the SEA / ANZ managers on employee relations issues, responsible for ensuring that these issues are handled in a timely manner and within company policies.
- Ensure the employee related issues and concerns are handled in compliance with Provincial employment laws and company HR policies.
- Working in partnership with the SEA / ANZ Benefits Team, supervise the communications and administration of employee benefits. Effectively and efficiently handle employees benefit needs and concerns.
- Working in partnership with the SEA / ANZ Payroll team, responsible for the payroll processing of SEA / ANZ employees. Provide policy interpretation and guidance, relative to pay decisions.
- Responsible for the performance management process within the SEA / ANZ office. Responsible for reviewing and updating the review process and serve as coordinator and communicator.
- Work in collaboration with the HR Director / Head of HR and senior management team to support the development of business strategy and any employee related activity.
- Coordinate assessment and implementation of training needs. Provide feedback and insight gathered from interactions with employees and managers. Work with Learning and Development team to determine appropriate programs. Assist with coordination and delivery where appropriate.
Key Outputs/Results:
- Successful handling of employee issues, including working directly with the SEA / ANZ management team and employees when required.
- All employees related issues and concerns are handled in compliance with all Provincial laws.
- Daily administration of benefits related transactions are handled efficiently and accurately.
- Proper timely payment of wages to employees.
- Timely communication and distribution of performance management program. Followup with managers to ensure performance evaluation process has been completed correctly and on deadline. Employees who understand what is expected of them, as well as, how they are performing against those expectations.
- Implementation of the people strategy within the SEA / ANZ office, driven by HR Director / Head of HR, successful. Insight is provided to inform strategic initiatives and plans.
- Properly trained employees and managers who are prepared to address operational and management challenges to better serve our customers.
Resource Accountabilities:
Financial:
Responsible for analyzing upcoming HR operational financial needs within the SEA / ANZ office and providing them to HR Director / Head of HR to be incorporated into the HR budget. Also responsible for the monitoring of budget items that make it into the budget.
Other Measures
Responsible for the oversight of all confidential personnel and payroll files
- Cycle Times
- Cost per hire
- On-time delivery of payroll for staff
Essential Knowledge:
- Bachelor's Degree in HR, Business Administration or related area preferred
- Employment law that impact areas of operation
- Effective sourcing techniques for the SEA / ANZ market with an emphasis on sales, marketing, customer service and retail positions.
- Payroll administration and payroll/timekeeping systems. Knowledge on how to effectively handle employee related concerns consistent with best business practices and Provincial laws
- Knowledge of HR systems and employer benefits plans
- HR processes and frameworks- performance management, workforce planning, etc.
- Project management processes.
- Knowledge of training and development programs and how to effectively assess needs
Technical Skills:
- Excellent communication skills
- Facilitation and coaching skills
- Negotiating, influencing, and problem solving
- Business planning
- Proficiency in Microsoft Office, HRIS, SAP, ATS, Dayforce
- Strength in building relationships/teams
Successful Experience:
- 5 - 6 / 8 -10 plus years of experience in human resources, preferably in a retail environment.
- Experience leading change initiatives.
- Experience supporting the development of HR Strategies Experience building teams and strengthening relationships Experience in performance management and team development.
- Experience working at the management level with an organization, influencing and helping to shape decisions.
Competencies:
- Decision making
- Managing people
- Developing self, individuals and teams
- Communicating
- Collaboration
- Listening Customer focused Influencing and negotiating capabilities
- Ability to handle and maintain confidential employee information
- Ability to establish creditability, high levels of trust and confidence
- Ability to successfully prioritize and balance personal and team goals
- Ability to take initiative and work independently
- Problem solving
- Languages: English is required; additional languages such as Mandarin.
About Clarks
Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off-cuts and forever transformed the future of footwear.
Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert Boot and Clarks Wallabee. And every pair we design today uses the same ground-breaking combination of invention and craftsmanship that started it all.
Progress is woven into our DNA. Whether we're pioneering cutting-edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we're always striding forward.
Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact and looking boldly ahead, too.
