Human Resources Manager

We are hiring an HR Manager to lead the HR function across Klinik Dr.Prevents growing clinic network.

Candidates with experience in healthcare, clinics, retail, or multi-branch organisations are encouraged to apply.

ROLE OVERVIEW

The HR Manager will lead the HR function across Klinik Dr.Prevents clinic network.

This is a hands-on leadership role accountable for manpower continuity, recruitment, HR team performance, attendance and leave governance, employee relations, performance management, training, compliance, and HR operational discipline.

KEY RESPONSIBILITIES

• Lead and manage the HR team, including delegation, coaching, performance monitoring, and follow-through.
• Own workforce planning and manpower continuity across all clinic branches.
• Lead end-to-end recruitment for Clinic Assistants, customer service staff, doctors, executives, managers, and other operational roles.
• Manage attendance, lateness, absenteeism, leave, medical leave, and disciplinary matters.
• Lead KPI implementation, probation reviews, appraisals, performance improvement plans, and succession planning.
• Coordinate onboarding, SOP orientation, training schedules, and competency tracking.
• Handle employee grievances, conflicts, complaints, and engagement matters professionally.
• Ensure compliance with Malaysian employment requirements, including the Employment Act, EPF, SOCSO, EIS, and OSHA.
• Maintain accurate employee records, contracts, policies, disciplinary documentation, and statutory records.
• Produce monthly HR reports and maintain reliable recruitment, manpower, attendance, training, and performance dashboards.
• Use AI and HR technology to improve recruitment, reporting, workforce planning, documentation, and process automation.

*Staff Headcount 180.

*Office Onsite : Jalan Ipoh, Kuala Lumpur.

KEY DELIVERABLES

• Monthly HR management report
• Weekly recruitment and vacancy tracker
• Branch manpower risk dashboard
• Attendance and leave exception report
• Performance review and probation tracker
• Training and competency tracker
• Employee relations and disciplinary tracker

REQUIREMENTS

• Bachelor's degree in Human Resource Management, Business Administration, Industrial Relations, or a related field.
• Minimum five years of HR experience.
• At least two years in a supervisory or managerial role.
• Strong experience in recruitment, employee relations, performance management, and HR operations.
• Good understanding of Malaysian employment law and statutory requirements.
• Experience managing HR team members and holding them accountable.
• Proficient in Google Workspace, InfoTech, dashboards, and recruitment platforms.
• Experience in healthcare, clinic operations, retail, or multi-branch organisations is preferred.