Human Resources Manager (WY)

Key Responsibilities:

• Manage the end-to-end HR functions for arcade frontline staff, including recruitment, onboarding, training, performance management, and offboarding
• Supervise and support outlet supervisors in staff scheduling, conflict resolution, and team performance
• Ensure compliance with local labor laws and company HR policies
• Collaborate with arcade operations to address manpower needs, absenteeism, and staffing issues during peak hours
• Monitor and improve staff morale, retention, and engagement
• Conduct regular staff check-ins and on-site HR audits
• Handle payroll submissions, attendance records, and leave management
• Coordinate HR-related reports for management review
• Implement and refine HR SOPs specific to arcade operations

Requirements:

• Minimum 5 years of HR experience, with at least 3 years in managing retail or F&B frontline staff
• Strong understanding of retail operations, shift work, and manpower planning
• Excellent interpersonal and communication skills in English (Mandarin or other local dialects is an advantage)
• Ability to thrive in a hands-on role within a fast-paced, dynamic environment
• Familiar with local employment laws and HR best practices
• Proficient in Microsoft Office and HR systems (e.g., time attendance software)
• Must be comfortable working from the arcade premises and engaging daily with operations staff

Added Advantage:

• Experience in amusement, arcade, F&B chains, or other entertainment industries
• Ability to manage HR functions across multiple outlets or teams