Human Resources Project Manager

Role Purpose

The Project Manager (HR) plays a critical role in driving end-to-end delivery of HR-focused initiatives within a GBS environment, with a strong emphasis on transformation, transition, and continuous improvement. The role is responsible for managing the full lifecycle of HR projects—such as HRIS implementation, process standardization, and talent initiatives—while ensuring smooth service transitions including knowledge transfer, migration, and stabilization with minimal business disruption. Acting as a key bridge between HR, business stakeholders, and delivery teams, the Project Manager ensures alignment, proactive risk management, and structured governance. Beyond execution, the role is expected to identify and implement scalable process improvements, embedding best practices and automation to enhance efficiency, service quality, and overall employee experience across the organization.

Overall Job Objectives

Delivers transformation, not just projects

Builds standardized, scalable HR operations across GBS

Drives measurable business impact (cost, quality, experience)

Establishes GBS as a strategic HR partner, not just service provider

Role and Responsibilities

Manage end-to-end HR projects (HR transformation, HRIS, Payroll and HR Operation process optimization)

• Own full project lifecycle from initiation to post-implementation stabilization
• Ensure integration across HR domains (e.g., payroll, employee lifecycle, systems)
• Success looks like:
• Seamless delivery with no business disruption
• Tangible outcomes (efficiency gains, improved employee experience, reduced manual work
• Strong adoption of new HR processes and systems

Define project scope, timelines, milestones, and deliverables

• Translate strategic objectives into clear, structured project plans
• Establish realistic timelines with well-defined milestones and dependencies
• Success looks like:

No ambiguity in scope or deliverables

High predictability in delivery (minimal delays or scope creep

Stakeholders aligned upfront on expectations

Partner with HR leaders, business stakeholders, and external vendors

• Act as the bridge between HR, business, and technology teams
• Manage vendor delivery and ensure accountability
• Success looks like:

Strong trust and credibility with HR and business leaders

Vendors delivering to expectations without constant escalations

Alignment between business needs and HR solutions

Track and report project progress, KPIs, and outcomes to leadership

• Establish clear KPIs (e.g., timelines, cost, quality, adoption, benefits realizations
• Provide concise, insight-driven updates to senior stakeholders
• Success looks like:

Clear visibility on status at all times

Data-driven decision-making

Realization of committed business benefits (not just activity completion

Support change management, communication, and adoption efforts

• Partner with HR and communications teams to drive behavioral changes
• Ensure readiness across impacted teams before go-live
• Success looks like:

High adoption rates of new processes/tools

Employees understand and accept changes

No productivity dip due to poor transition handling

Identify and implement process improvements and best practices

• Continuously assess opportunities for simplification, standardization, and automation
• Embed scalable and repeatable solutions across regions
• Success looks like:

Reduction in process variation across countries

Sustainable efficiency improvements (not one-off fixes)

Strong foundation for future HR transformation initiatives

Professional Experience & Education

• Bachelor's degree in Human Resources or a related field
• 10+ years of project management experience, preferably in GBS/Shared Services or consulting
• Proven experience in large-scale transformation, migration, or process improvement programs
• Strong understanding of shared services operating model and global delivery frameworks
• Experience with automation/digital tools (RPA, ERP, HRIS, or workflow platforms) is an advantage
• Project management certification (PMP, Prince2, Agile) preferred

Specific Skills and Knowledge

• KnowledgeStrong stakeholder management across global and senior leadership levels
• Ability to operate in a complex, matrix, and multi-country environment
• Transformation mindset with focus on standardization and efficiency
• Strong problem-solving and decision-making skills
• Excellent communication and influencing capabilities
• Resilience and adaptability in fast-paced, evolving environments