HVAC Service Manager

Key Responsibilities:

• Analyze service metrics and prepare reports for management, suggesting improvements where necessary.

• Collaborate closely with the sales team to ensure smooth handoffs from the sales process to post-sales service.

• Prepare regular reports on customer service performance, highlighting key areas for improvement.

• Conduct regular team meetings and performance reviews to ensure the service team is meeting goals and standards.

• Ensure accurate and timely communication with internal teams regarding customer needs and service expectations.

• Work with the sales team to resolve any issues that could affect long-term customer loyalty.

• Other ad-hoc task as assigned by superior.

Requirements:

• High school diploma or equivalent; technical certifications or an associate's degree in a relevant field (e.g., electrical, mechanical) preferred.

• Min 5 years of experience in management role.

• Strong understanding of mechanical, electrical, or HVAC systems.

• Excellent problem-solving and diagnostic skills.

• Strong communication and customer service skills.

• Ability to work independently and as part of a team.

• Valid driver's license and ability to travel to customer sites as required.

• Knowledge of safety standards and best practices in the industry.

• Fluent in spoken and written English and Chinese will be highly preferred, due to the company's clientele.