Job Title : IAM Analyst / IdentityIQ Engineer
Experience : 2–5 Years
Primary Focus : System Integrations & Identity Governance
Tools : SailPoint's Identity Security Cloud platform, ServiceNow, AD, Azure AD
Job Summary
We are seeking an experienced
IAM Analyst / IdentityIQ Engineer to support and enhance our Identity and Access Management (IAM) platform, with a primary focus on
SailPoint integrations and operations. The ideal candidate will have hands-on experience with application onboarding, system integrations, access governance processes, reporting, and operational monitoring. This role plays a key part in centralizing access lifecycle management and ensuring compliance through effective governance and reporting.
Key Responsibilities
IdentityIQ & IAM Operations
- Support and maintain SailPoint integrations with connected and disconnected applications.
- Apply strong understanding of IAM domain concepts, including :
- Joiner, Mover, Leaver (JML) processes
- Role-based access control (RBAC)
- Access certifications and compliance
- Provisioning and de-provisioning workflows
- Assist with onboarding new applications into SailPoint's Identity Security Cloud platform, including access aggregation and entitlement mapping.
System Integrations
- Perform application integration activities with SailPoint's Identity Security Cloud platform, including :
- File-based (CSV/flat file) integrations
- API- or database-backed integrations (read-only where applicable)
- Collaborate with application owners and infrastructure teams to validate access data and integration requirements.
- Troubleshoot integration issues and support remediation activities.
Monitoring & Operational Support
- Monitor KPIs and operational tasks within SailPoint's Identity Security Cloud platform to ensure system health and SLA compliance.
- Track and address SailPoint's Identity Security Cloud platform task failures, aggregation issues, and provisioning errors.
- Provide day-to-day operational support for IAM-related incidents and service requests.
ServiceNow Reporting & Analysis
- Run and maintain monthly reports for :
- Aging ServiceNow Change Requests
- Aging ServiceNow Incidents and Access Tickets
- Analyze trends and escalate risks related to delayed approvals or access remediation.
Testing & Documentation
- Execute and support test cases related to integrations, access changes, and workflow enhancements.
- Assist in UAT and regression testing for IAM enhancements.
- Create and maintain clear technical and operational documentation, including :
- Integration design documents
- SOPs and runbooks
- Test cases and validation results
Required Skills & Qualifications
- 2–5 years of experience in Identity and Access Management.
- Hands-on experience with SailPoint's Identity Security Cloud platform.
- Solid understanding of IAM concepts and governance frameworks.
- Experience with application integrations (connected and disconnected).
- Experience monitoring IAM tasks and operational KPIs.
- Familiarity with ServiceNow, including reporting and ticket analysis.
- Experience executing test cases and supporting UAT activities.
- Strong documentation skills with attention to detail.
- Ability to collaborate effectively with cross-functional teams.
Preferred Qualifications
- Experience with Azure AD, Azure PIM, or Access Packages
- Exposure to access certifications
- Knowledge of compliance-driven IAM environments
Soft Skills
- Strong analytical and troubleshooting skills
- Clear written and verbal communication
- Ability to manage multiple priorities in a structured manner
- Proactive and detail-oriented mindset
