Workplace Experience Manager (Batu Kawan,Pulau Pinang)
CBRE is the global leader in commercialreal estate services and investments. With services, insights and data thatspan every dimension of the industry, we create solutions for clients of everysize, in every sector and across every geography. CBRE is the place wheretalented people who want to do impactful work can realize potential in everydimension.
CBRE Global Workplace Solutions (GWS)
As one of CBRE's core global businesses,Global Workplace Solutions (GWS) provides end-to-end services to occupierclients across the entire lifecycle of a building.
Our teams help companies improve theiroperations and reduce costs, through expert facilities management, projectmanagement, real estate and energy and sustainability services. Our dedicatedteams work across all industries, and support clients ranging from the Fortune500 global companies to single, iconic buildings.
About The Role
As a CBRE Workplace Experience Manager, youwill be responsible for managing employees that oversee the delivery ofworkplace experience services. Examples of services include Concierge,Reception, Meeting & Event Management, and administrative office duties.
This job is part of the WorkplaceExperience function. They are responsible for providing world-class customerservice to the clients and visitors of a designated building.
What You'll Do
- Provide formal supervision toemployees. Monitor the training and development of staff. Conduct performanceevaluations and coaching. Oversee the recruiting and hiring of new employees.
- Coordinate and manage theteam's daily activities. Establish work schedules, assign tasks, andcross-train staff. Set and track staff and department deadlines. Mentor andcoach as needed.
- Build and maintain a trustedclient relationship. Negotiate with clients, partners, and associates toresolve conflicting priorities.
- Ensure support provided by theteam is efficient and consistent. Suggest process improvement efforts on aregular basis. Assist with developing strategic solutions.
- Assess technological andtraining needs for Workplace Experience teams and clients. Always follow safetystandards with employees, clients, and vendors.
- Develop vendor partnershipswith the intention of cost saving efforts. Manage negotiations for contractservices. Confirm that all vendors have current proof of insurance andcontractual documentation.
- Oversee programs ran by thirdparty vendors. This includes food delivery, organizing events, providingtransportation, or mail distribution. Ensure all invoices for business servicesbilled.
- Ensure support provided by theteam is efficient and consistent.
- Lead by example and modelbehaviors that are consistent with CBRE RISE values. Influence parties ofshared interests to reach an agreement.
- Apply knowledge of owndiscipline and how own discipline integrates with others to achieve team anddepartmental objectives.
- Identify, troubleshoot, andresolve day-to-day and moderately complex issues which may or may not beevident in existing systems and processes.
What You'll Need
- Bachelor's Degree preferredwith 3-5 years of relevant experience. In lieu of a degree, a combination ofexperience and education will be considered.
- Experience in the areas ofstaffing, selection, training, development, coaching, mentoring, measuring,appraising, and rewarding performance and retention preferred.
- Ability to guide the exchangeof sensitive, complicated, and difficult information, convey performanceexpectations and handle problems.
- Leadership skills to motivateteam impact on quality, efficiency, and effectiveness of the job discipline anddepartment.
- In-depth knowledge of MicrosoftOffice products. Examples include Word, Excel, Outlook, etc.
- Extensive organizational skillswith a strong inquisitive mindset.
Why CBRE
When you join CBRE, you become part of theglobal leader in commercial real estate services and investment that helpsbusinesses and people thrive. We are dynamic problem solvers andforward-thinking professionals who create significant impact. Our collaborativeculture is built on our shared values — respect, integrity, service andexcellence — and we value the diverse perspectives, backgrounds and skillsetsof our people. At CBRE, you have the opportunity to chart your own course andrealize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understandeach candidate's unique experience, skills and aspirations. We do not useartificial intelligence (AI) tools to make hiring decisions, and we ask thatcandidates disclose any use of AI in the application and interview process.
If the above interests you, we would loveto hear from you!
