Implementation Consultant (Junior)

Who We Are:

Prisma is the trusted industry platform powering the future of advertising. We connect media, technology, and data to enable marketers and agencies to plan, buy, and measure across all channels—with precision, automation, and intelligence. Our AI driven solutions optimize workflows, unlock insights, and deliver measurable outcomes for the world's leading brands and agencies.

What You Will Do:

As an Associate Customer Solutions Consultant, you will assist and support project service engagements, including implementations, training, data setup, and conversions. You will collaborate with customers to ensure smooth onboarding, efficient project execution, and successful outcomes, all within scope, budget, and timeline.

Responsibilities:

• Assist and support customer implementations, conversions, and professional service engagements across the Mediaocean platform suite.
• Conduct needs assessments and gather requirements to tailor solutions.
• Deliver regular status updates, highlighting key milestones and risks.
• Advise customers on software configuration and best practices.
• Provide escalated application support following internal policies and guidelines.
• Work closely with Customer Engagement teams to facilitate a seamless transition from implementation to product adoption.
• Track project progress, ensuring on-time and budget-aligned execution.
• Stay informed on product developments and industry trends.
• Participate in internal user acceptance testing (UAT) as needed.
• Maintain a good knowledge of the media/advertising industry and trends within the industry.

Who You Are:

• 2+ years of experience in customer services, consulting or working in an advertising agency in a Finance / Shared Services team.
• Tertiary qualifications in Advertising, Accounting, Business or a related field.
• Good understanding of accounting principles.
• Strong communication, presentation, and relationship management skills.
• Proficiency in Word, Excel and PowerPoint.

Preferred Skills

• Experience with advertising agency systems or related financial software.
• A good understanding of project management frameworks.
• Strong analytical and research abilities.

We would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply!

Mediaocean recognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns. Mediaocean is committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.