Inbound Sales Representative ( Remote )

Company Description First 4 Agency is a Singapore-based boutique, data-driven marketing agency that blends creativity with technology, analytics, and content to help brands unlock the power of data-informed ideas. The team is an international group of professionals from advertising, data science, technology, consulting, and content creation who collaborate to explore new innovations. The agency places strong emphasis on learning from diverse experiences and perspectives, fostering an environment where curiosity and experimentation are encouraged. First 4 values self-starting, detail-oriented team members who work quickly, flexibly, and resourcefully. Humility, collaboration, and a passion for continuous learning are central to the company culture.

Role Description This is a full-time Inbound Sales Representative role based in WP Kuala Lumpur with a remote work arrangement, allowing full work-from-home flexibility. The Inbound Sales Representative will handle incoming inquiries from prospective and existing clients, respond to leads generated through marketing campaigns, and provide product and service information. Day-to-day responsibilities include qualifying leads, preparing and following up on quotes, processing orders, updating CRM records, and ensuring a smooth sales journey from initial contact to close. The role involves maintaining strong relationships with assigned accounts, identifying upsell and cross-sell opportunities, and collaborating closely with marketing and operations to ensure customer satisfaction. The representative will also monitor sales performance metrics, share feedback on customer needs, and contribute to continuous improvement of sales processes.

Qualifications

• Strong Inside Sales skills, including lead qualification, pipeline management, and closing inbound opportunities.
• Excellent Communication abilities, both written and verbal, with active listening and clear, professional presentation skills.
• Customer Service proficiency, demonstrating empathy, problem-solving, and a commitment to high-quality client support.
• Order Processing experience, including accurate data entry, coordination with internal teams, and timely follow-up.
• Account Management capabilities, such as relationship building, retention strategies, and identifying growth opportunities within existing accounts.
• Relevant experience in sales or customer-facing roles; agency or marketing environment experience is an advantage.
• Comfort working in a remote setup in WP Kuala Lumpur, with strong self-organization and time management skills.
• Proficiency with CRM systems and basic office productivity tools; familiarity with data-driven marketing concepts is beneficial.
• Ability to work collaboratively within diverse teams, adapt to a fast-paced environment, and meet or exceed sales targets.