Incident Management Analyst

HTC Global Services (India) Private Limited

Kuala Lumpur

4-14 Years

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Posted 12 days ago
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Job Description

Description:

3+ years in Major Incident Management
ITIL Foundation certified is an added advantage
To manage & deliver the incident management functions & capabilities in order quickly restore impacted services
Manage timely incident/user queries and resolution to deliver value (maximize systems availability, improve service levels, optimize costs, improve convenience and satisfaction) to external and internal customers
Manage Technology Incident Escalations to ensure users issues are handled effectively.

More Info

Job Type:

Contract Job

Role:

Other Roles

Function:

Others

Open to candidates from:

Malaysian

About Company

HTC Global Services (India) Private Limited

HTC Global Services

Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC’s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.

Mission:

We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.

Job ID: 141920311