Position Description
Develops and executes main industry (especially on Finance, Government, ISP, Internet) key customers service strategies in the regional office, builds teams and improves capabilities, provides enablement training and operations on the execution of customer service actions, and manages the overall satisfaction of key customers.
Responsibilities
- Gain insight into industry customers/competitors/partners, identify the main battlefields of key customer services, design regional customer service strategies, promote and implement regional customer service strategies to improve Huawei's service brand and competitiveness.
- Be responsible for the overall operation and business improvement of customer satisfaction, develop the overall strategy for customer satisfaction, and implement actions to achieve target.
- Manage top improvements and common customer issues, and drive continuous improvement of service capabilities.
- Manage installed base operation, support and monitor Maintenance support service renewal.
- Follow up regional customer service activities and coordinate relevant support resources to support the implementation of frontline customer -related activities.
- Build the customer service organization, design the capability framework and model, develop the objective and plan for customer service capability development, and build the service manager capability system.
Requirements
- Candidates must possess a Bachelor Degree or equivalent.
- At least 3 years experience in key customer service in Financing/Government/Energy/Transportation industry, including project delivery and Operation & maintenance.
- Good communication skills and team management skills.
