Role Overview:
We're seeking a proactive and detail-oriented IT Administrator to manage and optimise Profit Peak's internal systems, ensure smooth day-to-day IT operations, and support our team with secure, reliable technology infrastructure. This role is critical in maintaining high standards of performance, security, and compliance across our organisation including leading our SOC 2 compliance implementation.
About Profit Peak:
Profit Peak is an adaptive operating platform designed to power profitable ecommerce brands globally. We simplify decision-making by automating the translation of insights into action across inventory, customers, and advertising.
As a post-revenue, global venture-funded company, we have earned multiple global awards and equity-free grants. Founded by seasoned entrepreneurs who successfully exited large ecommerce brands, we have leveraged this experience to build a platform that helps brands and retailers scale worldwide.
We have generated significant inbound demand from brands, retailers, and agencies, positioning us for strong growth as we expand our impact in the market. We have two offices Kuala Lumpur, Malaysia and Sydney, Australia.
Key Responsibilities:
- Oversee and maintain internal IT systems, applications, and hardware.
- Manage employee onboarding/offboarding processes (account setup, permissions, access management).
- Ensure data security through system monitoring, regular backups, and patch management.
- Lead the implementation and ongoing maintenance of SOC 2 compliance requirements.
- Develop, document, and enforce IT policies, standards, and security protocols.
- Monitor network performance, troubleshoot issues, and liaise with external vendors where required.
- Support SaaS integrations, user accounts, and license management (Google Workspace, Slack, Shopify ecosystem tools, etc.).
- Provide helpdesk support for staff (hardware, software, connectivity).
- Assist in scaling IT infrastructure to support company growth and remote/hybrid teams.
- Conduct regular audits to ensure compliance with security and data protection requirements.
Skills & Qualifications:
- 3+ years experience in IT administration or similar role.
- Strong knowledge of cloud-based environments (Google Workspace, Microsoft 365, AWS/Azure).
- Experience with SaaS management and user access controls.
- Understanding of cybersecurity principles and compliance standards.
- Experience with SOC 2 (implementation, audits, or ongoing compliance) highly desirable.
- Hands-on experience with device management (Windows, MacOS, mobile).
- Strong troubleshooting, problem-solving, and communication skills.
- Ability to work independently and prioritise tasks in a fast-paced startup environment.
In return you will benefit from:
- Negotiable remuneration plus monthly travel allowance.
- Annual increment and bonus participation.
- Annual health and wellness rebate.
- SOCSO and EPF.
- Annual leave cash-out and roll-over program.
- Hybrid workplace with 3 days working in our office at Bangsar South (Menara Suezcap).
- Flexible start and finish hours for work life balance.
- Employee share option participation.
