Information Technology Executive

· Provide end user support to investigate, troubleshoot, resolve IT related hardware or application issues.

· Provide technical support and guidance to users of IT infrastructure.

· Install and configure software and hardware for laptop/desktop assignment.

· Daily server operational support and maintenance for VMware servers.

· Collaborate with Group IT focusing on IT related projects setup, troubleshooting issues when necessary.

· Ensure IT support request tickets in service portal are resolved within agreed SLA.

· Provide IT induction for on board staffs and to perform clearance for off board staffs.

· Ensure compliance of policies, processes and standards.

· Liaise with vendors to get quotations and procure IT hardware which includes providing proposal for recommended system tools.

· Maintain good working relationship with all vendors to ensure that service received meet expected requirement listed in the contract.

· Maintain and update existing assets inventory and IT documentations.

· Documents processes and creation of support manual.

Job Requirement:

· Minimum 3 years of extensive end user support, basic network troubleshooting, server administration experience.

· Diploma or Degree in Information Technology or equivalent relevant working experience.

· Higher advantageous to have below following knowledge:

* Microsoft Windows Operating System (Server & Client) /Linux Client Operating System.

* Virtualization experience in using VMware.

* TCPIP Technology.

· A team player with good interpersonal and communication skill.

· Able to work during after office hours as when required for project setup or periodic quarterly IT Maintenance.

· Must be willing to work in Pontian, Johor