Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will support the design, implementation, and maintenance of robust IT systems to enhance guest experiences and streamline operations. As an
Information Technology Executive, and services across multiple sites – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Assist the IT Manager to maintain hotel software and hardware.
- Solve technical and operational problems according to user reports.
- Operate the computer hardware and software under the direction of his immediate superior.
- Provide the highest possible IT service to the agreed standards and best practices.
- Ensure guests IT queries are managed to defined standards with minimal risks.
- Ensure the hotel adopts and maintains brand standards for guests and business services in relation to IT services and offerings.
- Identify and ensure all hotel data has ownership and accountability within the organization.
- Provide IT support to other Hilton hotels when required.
- Maintain standards and best practices in the hotel and evaluate compliance
- Ensure that hotel data is secured and in line with stated standards and best practices.
- Ensure Access Control is in line with stated standards and best practices.
- Ensure regular self-evaluations of IT practices are completed and communicated.
- Assist local implementation projects.
- Report and communicate status, risks, opportunities to IT Manager. Report any maintenance issues or hazards.
- Adhere to the hotel's security and emergency policies and procedures.
- To be fully conversant with the hotel Manual Contingency Plan in case of computer system failure and ensure that all manual procedures are followed and adhered to.
- Ensure that correct work practices and the safety of the work area are not compromised to minimize the risk of accidents and employee compensation costs.
- Assist, coordinate and communicate with other departments on IT systems, hardware related issues and internal control.
- Handle all requests and inquiries in a timely and efficient manner.
- Maintain an adequate and up to date record and filing system.
- Follow up on any discrepancies, incomplete work or missing information with the relevant team members/departments.
- Flexible in relation to working hours, especially as per hotel operation's needs.
- Support during internal and external audits.
- Assists the Finance Leader in any other way deemed necessary for the efficient overall operation of the IT Department.
- Support the Finance Leader to develop best-in-class hotel IT teams, including participation in all relevant Finance and IT development programs.
- Carry out any additional duties and responsibilities as assigned to ensure that the department functions smoothly.
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In Addition, This Role Requires The Following Minimum Qualifications
- Diploma Computer Science, Information Technology, or a related field.
- Relevant certifications (e.g., CompTIA, Cisco, Microsoft).
- Strong knowledge of hospitality systems and IT best practices.
- Leadership and project management skills.
- Experience with network administration, cybersecurity, and cloud solutions.
- Excellent troubleshooting and communication abilities.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
