Your role
We are looking for a proactive and results-driven IT Manager to lead the technology landscape of our optical retail business in Malaysia, supporting over 90 retail stores.
This role plays a critical part in ensuring the IT excellence, maintaining and evolving our IT infrastructure, ensuring the stability of retail systems, supporting business growth, and managing post-integration support for our SAP system. The ideal candidate is hands-on, business-oriented, and experienced in managing IT in a fast-paced retail environment.
Main Responsibilities:
Retail IT Operations & Support
- Oversee day-to-day IT operations across all stores and offices, supporting approximately 400 end users.
- Ensure high system availability for POS, CRM, payment solutions, and store inventory systems.
- Lead IT support and troubleshooting, ensuring timely resolution of store and office issues.
SAP Post-Integration Support
- Manage and implement new SAP system for the retail business.
- Coordinate with regional IT teams to resolve technical and functional issues.
- Train users and drive continuous improvements in related workflows and system utilization.
Store Expansion & Infrastructure
- Manage IT assets, software and hardware rollouts, and retail network stability.
- Provide IT setup and support for existing/ new store openings, relocations, and refurbishments.
Project & Vendor Management
- Lead and support local IT projects, including system upgrades and digital initiatives.
- Manage external vendors and service providers, ensuring IT performance are met accordingly to the business needs.
- Plan and monitor the IT budget, ensuring cost-effective solutions.
IT Compliance and Policies
- Set up, implement and monitor all IT policies and practices for Optical Retail Malaysia according to local law and regulation and group's internal standard and compliance.
Main Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- More than 6yrs of relevant experience, including experience retail IT leadership role.
- Hands-on experience with SAP systems
- Strong understanding of retail technologies (POS, CRM, inventory systems, networks).
- Excellent troubleshooting, project management, and vendor coordination skills.
- Effective communicator with the ability to train and support non-technical users.
- Capable in leading all IT related matters and drive IT excellence with MNC standards.
- Willingness to travel occasionally to store locations across Malaysia.
