Information Technology Project Coordinator

Cornerstone Global Partners (CGP Group) is one of the largest recruitment solutions firms in Asia delivering multitude of HR services including C-level to Mid-level Executive Search, Contract Staffing, Market Entry/Outbound Consultancy, Business Process Outsourcing, Payroll Outsourcing, and Organizational Design Solutions through our industry-specialized recruiting team. The firm operates through 20 offices worldwide including Mainland China, Hong Kong, Singapore, Malaysia, Thailand, Japan, Vietnam, New Zealand, the Middle East, and the United States, and 600+ team members along with our network presence in 40 other countries around the globe.

CGP has won other industry awards such as 2022/2023 Best Executive Search Firm, 2023 Best Staffing Firm, 2023 Best Outsourcing Partners, 2022 Most Popular Recruitment Agency, etc. across the region.

We are also a Morgan Stanley Private Equity Funded company and looking to aggressively expand throughout the Asia PacificRegion to preparefor an IPO in the China Market within the next few years time frame.

Role Overview:

We are looking for a proactive and detail-oriented Project Coordinator to support the rollout, adoption, and continuous improvement of internal systems, including Keystone AI, Spott, Ringover, and related platforms.

This role sits at the intersection of business, technology, and operations—ensuring seamless execution, strong user adoption, and effective communication across stakeholders.

Key Responsibilities:

Project Coordination & Tracking:

• Track progress of ongoing projects, including tasks, timelines, risks, issues, and next steps
• Ensure consistent follow-up with stakeholders to drive timely execution
• Maintain visibility of project status and flag potential delays or bottlenecks

System Adoption & Training:

• Support user onboarding and training for Keystone AI, Spott, Ringover, and other internal tools
• Assist in rolling out new features, workflows, and system updates
• Drive adoption across consultants, managers, and operations teams

Documentation& Knowledge Management:

• Develop and maintain user guides, SOPs, FAQs, and training materials
• Create clear workflow documentation for business users
• Ensure documentation is kept up-to-date and easily accessible

Testing & User Experience:

• Conduct system and workflow testing from an end-user perspective
• Identify usability issues, bugs, and inconsistencies across platforms
• Work closely with teams to ensure systems function effectively

Feedback & Continuous Improvement:

• Collect and consolidate user feedback, enhancement requests, and issues
• Track and follow up on open items until resolution
• Recommend improvements to workflows, tools, and user experience

Stakeholder Management:

• Liaise with product, technology, vendors, and operations teams
• Communicate issues, updates, and improvement opportunities clearly
• Prepare meeting notes, project updates, and status reports for management

Requirements

• Strong AI literacy is essential, with hands-on experience using tools such as ChatGPT, Claude, Gemini, Perplexity, or similar
• Comfortable working with SaaS platforms, AI tools, CRM/ATS systems, and workflow tools
• Strong follow-up skills, attention to detail, and sense of ownership
• Excellent communication skills with confidence in engaging stakeholders
• Ability to explain system workflows clearly to non-technical users
• Strong documentation skills (SOPs, guides, process flows)
• Organized, proactive, and able to manage multiple priorities independently
• Strong written and spoken English as interacting with members globally
• Exposure to project coordination, operations, or product support
• Experience in user training, business analysis, or system implementation
• Background in recruitment, HR tech, or SaaS environments

Cornerstone Global Partners Pte Ltd

UEN: 201622755N | EA License No.: 19C9859

Antara Bose |EA Registration No.: R1440442