About Hytech
Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape. Our client portfolio includes top global trading platforms and leading crypto exchanges.
With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.
Roles and Responsibility
- Provide technical support and maintenance for (Desktops, Laptop, Windows, macOS, Printers, Conference systems, Firewall, Internet, AP, Wi-Fi, Switches, CCTV, Door access, E-mail, Anti-virus, Networks, Security Monitoring tools etc.)
- Setting up new users accounts (Microsoft 365, Teams, SharePoint, AD, VPN, etc.) and computers with appropriate software and access according to request.
- Provide onboarding and offboarding processes (IT equipment, Process and Walkthrough) to improve end-user experience.
- Identify computer or IT equipment needs (Create and submit the budget, Evaluate, and select suppliers, and Purchase orders).
- Manage IT assets (Receiving, Storing, Tracking, Disposal, and Filing).
- Develop, enhance, and enforce the Company IT security policies and procedures.
- Assist in developing holistic security measures to protect in-house and customer Cloud hosting environments.
- Review organization regulatory / security compliance requirements and implement changes to close the gap.
- Routine server capacity status checking and system application log checking and config backup.
- Oversee user identity and access management, and detect unauthorized access and permissions abused by authorized users.
- Planning and coordinating with the relevant department for infrastructure (Network and Window) periodic maintenance.
- Required standby support after office hours and work on weekends during periodic maintenance.
- Responsible for new office setup (Equipment and Network setup) and performing preventive maintenance and calibration.
- Create user guidelines (SOP) for frequent problems occurred.
- Review and provide expertise on technical support-related processes and documentation for continuous improvement.
- Provide oversight, coaching, and guidance to junior IT Support.
- Ad hoc tasks assigned by the Superior or HOD
What We Offer:
- Accessible by public transport (5 mins walking distance from LRT Abdullah Hukum)
- Young, Passionate & Friendly Working Environment.
- Rewarding career development with regional exposure.
- Team building, creation, birthday party, free flow of snacks and drinks.
