Information Technology Support Specialist

Job Description Summary : Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, mainframe, networks, AD, SAP basis, public clouds, private clouds, datacentre technologies, containers, middleware, DBs, Modern Device Management, Intelligent Collaboration, IT (HW&SW) Asset Management Services, Field Services and Technical Service Desk.

Essential Job Functions:

Provide technical support in infrastructure services, responding to issues and assisting in tasks.

Contribute to the implementation of infrastructure projects and assignments.

Monitor and troubleshoot infrastructure systems, ensuring reliability and performance.

Work with the team to enhance infrastructure effectiveness and address technical challenges.

Support the development of infrastructure documentation, including incident logs and configuration records.

Apply technical knowledge to address infrastructure-related challenges.

Follow established best practices and standards in infrastructure service delivery.

Utilize technical skills to address infrastructure issues and incidents.

Basic Qualifications:

Bachelor's degree in a relevant field or equivalent combination of education and experience

Typically, 4+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role

Proven experience in infrastructure technology analysis

Proficiencies in data analysis and technical knowledge

A continuous learner that stays abreast with industry knowledge and technology