Information Technology Support Specialist

Responsibilities

• End-User Support
• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux).
• Provision, deploy, replace, and decommission IT equipment.
• Troubleshoot hardware, software, connectivity, and user-related issues.
• Coordinate escalations with Level 2 support teams.
• Office Infrastructure Support
• Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.
• Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipment.
• Assist with smart office solutions, digital signage, and conference room technologies.
• Coordinate with vendors and support scheduled maintenance activities.
• Asset Management
• Conduct inventory audits and maintain accurate asset records.
• Project & Site Support
• Receive, register, label, image, deploy, track, and maintain IT assets.
• Coordinate warranty repairs, device redeployment, disposal, and stock management.
• Ensure compliance with asset management policies and audit requirements.
• Support office moves, hardware refreshes, equipment relocations, and infrastructure projects.
• Assist with business events, demonstrations, and technology deployments.
• Provide remote hands support and escort third-party vendors when required.