Inside Sales Support, Freight Forwarding

Work Location: Subang Jaya, Selangor MY

The Inside Sales Support Executive plays a key role in supporting the sales team by handling customer inquiries, preparing quotations, managing documentation, and coordinating with internal departments. This position helps ensure a smooth sales process and enhances customer satisfaction by providing accurate and timely service from the office

Key Accountabilities

• Perform cross selling, prepare quotations, sales proposals, and service agreements based on client requests, ensure healthy quote conversion.
• Process bookings and follow up on inquiries from the sales team or customers , and support field sales representatives with pricing, documents, and customer updates.
• Handle incoming phone calls and emails from customers regarding services, schedules, and pricing.
• Provide proactive updates to customers regarding shipment status, documentation, and lead times , and build strong working relationships with existing and potential clients.
• Liaise with operations, customer service, and accounts departments to ensure smooth delivery of services.
• Coordinate closely with overseas agents and internal departments for quotation accuracy and timely responses , and assist in resolving customer issues or complaints quickly and professionally.
• Maintain and update customer databases and records (CRM system or internal tracking tools).
• Generate daily/weekly sales reports, quotations logs, and follow-up schedules , and track sales leads and follow up on outstanding quotations.

Qualifications, Skills and Experience:

• A minimum Diploma in Business Administration, Logistics, Marketing, or related field.
• 13 years of experience in logistics, freight forwarding, or customer support roles is preferred.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and CRM tools.
• A good command of English is required. Proficiency in other regional languages is a plus
• Strong organizational skills and attention to detail.
• Able to work independently, multitask, and prioritize effectively.

Note: The advertised job title is being used for Talent Attraction and job advertisement.

Equal Employment Opportunity (EEO)

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE