Inside Sales Support Representative

• Prepare services quotations (with pricing and billing proposal) based on customers requested machine inventory and service level.
• Prepare Lenovo Customer Agreements for new customers.
• Create and validate customer records for new customers.
• Entitle and accept services contracts and PO according to Lenovo company policy.
• Track and ensure all contract invoices are properly issued in SAP billing system. Whenever required, support specific invoice requirement by customer, perform billing adjustment according to Lenovo business control guidelines.
• Perform contract termination upon customer's request and management approvals.
• Proactive in problem identification and resolution along different integrated systems (Dynamic 365/LBP/S4 HANA/iBase).
• Work closely and ensure effective communication with sellers, partners, inside sales reps, pricers, customers, AR, accounting team and other related cross functional teams.
• Resolve all operational issues and concerns raised by customers/ sellers/ partners. Be initiative to look for better alternative in issue solving. Follow up on all cases until closure.
• Audit ready documentation creation and storage maintenance. Response to audit enquiries within requested deadlines.
• Deliver the agreed operational, process and individual KPI (Key Performance Index). Able to meet deadlines.
• Prepare daily quote and contract status report, publish to the corresponding stakeholders.
• Assist in data analysis whenever required.

Position Requirements:

• Education: Bachelor Degree or equivalent.
• Language: Strong written and verbal English communication skill is a must. Proficiency of Mandarin in verbal and written is required, preferably Traditional Mandarin. We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.
• Experience: 2-3 years of quoting, contract management and billing related skills are preferred.
• Intermediate or advanced skills on Microsoft 365 and S4 HANA are preferred.
• Highly motivated. Flexibility to work in an fast-paced environment and manage multiple concurrent tasks/ projects/ priorities.
• Be a team player yet able to think independently.
• Critical thinking and problem resolution. Detail oriented.
• Exceptional interpersonal and relationship management skills. Work and collaborate well in geographically dispersed team environment, exhibit a positive and professional attitude.