Supports quotation/pricing request and managing priorities with multiple stakeholders in Thailand for IT environment/products.
Proactively monitors and strives to maintain high levels of quality, accuracy and process consistency in the sales operations organization's planning efforts.
Develops and maintains internal support processes for Thai sellers and their business partners, including OVP reporting and custom builds
As needed coordinates planning activities with other stake holding functions & deep dives to derive actionable strategies in trouble areas.
Focuses on continuous process and experience improvement, assisting with troubleshooting and development of new processes
Provides content for enablement related to processes and partner operations
Builds peer support and strong internal-company relationships with other key employees in Thailand
Participate in group activity to develop and drive for process enhancement
May operate on a multi-country basis.
Requirements
Education: Bachelor's Degree or equivalent.
Minimum 3 years of experience in Customer Service, Customer Support, Sales Support, Technical Support, Order Management, or a related customer-facing role.
Fluent in Thai (read, write, and speak) to support Thailand-based customers, partners, and stakeholders.
Good English communication skills for internal collaboration.
Experience handling customer inquiries, stakeholder communication, and email-based support.
Basic proficiency in Microsoft Office 365 is an advantage.
