Institutional Operations Specialist
Department: Institutional Business
Company Overview
We are a globally recognized digital asset exchange, consistently ranked among the top 5 worldwide by trading volume. Trusted by millions of users across more than 200 countries, we provide a comprehensive suite of trading products—including spot, margin, futures, and options—for both retail and institutional clients. We combine deep financial market expertise with a commitment to innovation, security, and operational excellence.
About the Role
This role sits at the intersection of traditional finance and digital assets, supporting a flagship institutional product designed to bridge the two worlds. The position is structured to evolve in two phases:
- Phase 1 — Internal (Current Focus): A PMO-adjacent function focused on cross-functional coordination across teams such as Compliance, Legal, and Business Development. You will ensure workstreams stay on track, manage dependencies, and drive internal accountability.
- Phase 2 — External (Growth Path): As the role matures, responsibilities will expand to include external-facing activities. You will support ecosystem partners across growth initiatives, partnerships, and operational functions.
This is a unique opportunity to help build foundational processes from the ground up, with a clear trajectory toward a visible, partner-facing role.
Responsibilities
- Internal Project Management: Act as a central coordinator for the institutional ecosystem, managing workflows and facilitating collaboration across departments (Legal, Compliance, Business Development).
- Partner Onboarding & Compliance: Lead the onboarding process for institutional partners, overseeing compliance reviews, due diligence, and administrative procedures to ensure seamless integration.
- Process Optimization: Design, document, and implement standard operating procedures (SOPs) to streamline internal processes, improving efficiency and scalability.
- Business Development Support: Handle internal coordination for partnership initiatives—including documentation and task flows—enabling the BD team to focus on external relationship management.
- Operational Coordination: Align internal stakeholders on deliverables and timelines for key ecosystem components, such as banking integrations, collateralized lending, and cross-exchange infrastructure.
Requirements
- Bachelor's degree with a minimum of 2 years of experience in project management, PMO, operations, or a related coordination role.
- Combined Background (Must-Have):
- Traditional Finance: Solid understanding of institutional products and the operational dynamics of traditional financial markets.
- Crypto Industry: Practical knowledge of how the cryptocurrency ecosystem functions.
- Mid-level position; we prioritize the right mix of experience over sheer years in the field. Candidates with PMO or project management backgrounds are well-suited for Phase 1, with a clear path to grow into external-facing responsibilities.
- Proven ability to manage multiple workstreams, navigate complex organizational structures, and drive alignment across diverse teams.
- Excellent coordination skills, with experience collaborating effectively with both internal stakeholders (Legal, Compliance, BD) and external partners.
- Professional proficiency in both English and Mandarin (written and spoken) is required.
Why Join Us
This is a chance to help shape how institutional partnerships are executed and scaled within a top-tier global exchange. You will work closely with Legal, Compliance, and BD leadership to build the operational framework that powers the growth of a key strategic initiative. The role offers a clear path from internal execution to external ecosystem development, with tangible impact and opportunities for career growth as the business expands.
We regret to inform that only shortlisted candidates will be contacted.
