Company Description Volvo Cars Southern is an authorized Volvo dealership dedicated to delivering premium automotive sales, service, and customer support. Located in Johor Bahru, the dealership focuses on providing a high-quality ownership experience that reflects Volvo's commitment to safety, innovation, and sustainability. Team members work in a professional environment that values integrity, customer satisfaction, and continuous improvement. The dealership supports career development and encourages collaboration across departments to ensure efficient and reliable service for all customers.
Role Description The Insurance Claim Advisor is a full-time, on-site role based in Johor Bahru, responsible for managing and coordinating vehicle insurance claims. This role involves liaising with customers, insurance companies, and internal service teams to ensure accurate documentation, timely claim submission, and efficient claim resolution. Day-to-day tasks include reviewing claim information, explaining coverage and claim processes to customers, preparing and verifying estimates, and following up on claim status with insurers. The Insurance Claim Advisor will maintain detailed records, ensure compliance with company and insurer policies, and support the service department by aligning repair work with approved claims. This role also includes handling customer inquiries, providing clear and professional communication, and contributing to a positive customer experience throughout the claims process.
Qualifications
- Candidates should possess strong Communication skills, including clear verbal and written interaction with customers, insurers, and internal teams.
- Candidates should possess skills in Claims Handling and Claims Management to process, track, and resolve insurance claims efficiently and accurately.
- Candidates should possess knowledge of Insurance and Insurance Claims to interpret policy coverage, understand claim procedures, and ensure compliance with insurer requirements.
- Candidates should have strong attention to detail, organizational skills, and the ability to manage multiple cases simultaneously.
- Candidates should be comfortable using office software and dealership or insurance management systems.
- Relevant experience in automotive service, insurance, or customer service is beneficial.
- A diploma or degree in business, finance, insurance, or a related field is an advantage.
- Ability to work collaboratively in an on-site team environment and maintain a customer-focused approach is essential.
