Intellectual Property & Seller Appeals Lead

IPR Enforcement

• Lead the IPR enforcement team in identifying and addressing intellectual property violations.
• Develop and refine IPR enforcement strategies, leveraging data and technology for improved accuracy.
• Collaborate with legal, risk, and marketplace operations teams to enhance enforcement frameworks.
• Build and maintain relationships with internal stakeholders.
• Ensure compliance with local and international e-commerce laws and IP protection regulations.
• Provide data-driven insights on enforcement trends

Seller Appeals

• Lead the seller appeals team in responding to appeals for prohibited listings.
• Ensuring that the team addresses seller appeals in a timely manner.
• Oversee the seller appeals process, ensuring transparency, efficiency, and compliance with policies.
• Optimize operational workflows to reduce errors, enhance automation, and improve seller experience.
• Provide data-driven insights on appeals performance.

Requirements

• 5+ years of experience in IP enforcement, compliance, trust & safety, or seller operations within e-commerce.
• Strong knowledge of intellectual property laws and experience in customer service
• Experience managing IP enforcement workflows and customer service workflow.
• Excellent leadership, analytical, and stakeholder management skills.
• Ability to navigate complex legal and regulatory environments in online marketplaces.