Intern, Contact Centre - Front Office (PJC) May/June Intake

Define your future at Hong Leong Bank

Support the HLCC Front Office in executing end-to-end recruitment pipelines, enhancing employee engagement initiatives, and managing critical administrative operations. This role serves as a key liaison between stakeholders to monitor headcount, finances, and technology access to ensure seamless operational continuity.

HLCC Recruitment

• Coordinate and schedule interviews for Service Managers and Support Team Leads

• Oversee the collection and verification of candidate documentation.

• Generate accurate and timely daily, weekly, and monthly recruitment metrics and operational reports.

• Manage and facilitate the onboarding lifecycle and offboarding process.

Employee Engagement

• Assist in developing and implementing guidelines and initiatives designed to elevate employee morale and engagement levels.

• Partner with frontline teams to execute engagement activities that drive performance and foster engagement.

Administrative

• Provide comprehensive administrative support to ensure the efficient day-to-day operation of the HLCC.

• Execute assigned projects by coordinating requirements, planning meetings, and tracking results against established milestones.

Eligibility
. Malaysian citizen
. Undergraduate/ graduate in any field of study from a local or international university
. Possess CGPA / GPA score of 3.0 and above, or equivalent
. Able to commit to entire duration of program (minimum of 12 weeks)

. Must be willing to work in Hong Leong PJ City

. Able to demonstrate leadership qualities and ability to overcome challenges through degree or extra-curricular activities

. Displays enthusiasm when given tasks, able to communicate with people at various seniority levels and work cohesively in a project or team environment
. Possess the passion and motivation to push for growth and success in the banking and financial industry.