Purpose of Role
As an intern in the credit control department, you will assist with issuing receipts and ensuring any mismatch receipting are promptly resolved. You will provide timely status updates to Unit Head/HOD as needed and observe service standards while adhering to compliance guidelines.
Key Accountabilities & Responsibilities
- Efficiently manage incoming email, and calls.
- Issue receipts and promptly address any discrepancies related to receipting.
- Identify and follow-up with agents and marketers regarding any receipting discrepancies.
- Analyze and discuss feedback received from agents and/or marketers to facilitate continuous improvement.
- Identify root causes of issues and collaborate with the involved parties, as well as the Unit Head and HOD, to discuss solutions and improvement metrics.
- Monitor the unmatched payment and ensure attended and clear within the timeline.
- Support the distribution of monthly statements of account and recovery letters, including premium warranty, insured reminder & letter of demand.
- Maintain confidentiality and integrity of financial information.
- Perform additional duties as assigned by management.
Requirements:
- Currently pursuing a Degree in Finance, Accounting, Business Administration or in related fields.
- No prior work experience is required however candidates with part-time experience in finance, accounting, or administrative roles will be an advantageous.
- Proficient in computer usage and relevant software applications.
- Good written and spoken English.
- Ability to work collaboratively in a team environment
- Basic proficiency in Microsoft Office (Excel, Word).
- Strong customer service orientation.
