Job Description
- Learn payment procedures, payment terms, collection process and finance documentation.
- Understand travel agent profiles, payment schedules, credit terms and payment deadlines.
- Learn to update and maintain payment trackers and monitor outstanding balances.
- Prepare and send payment reminder emails to travel agents before payment due dates.
- Follow up on outstanding payments and update collection status accordingly.
- Verify proof of payment received from agents and update internal records.
- Assist in matching payments received against invoices and booking records.
- Monitor agents requesting payment extensions and update approval status.
- Prepare weekly outstanding payment reports and collection summaries.
- Organise payment records, supporting documents and maintain proper filing.
- Performance review and feedback session with supervisor.
- Handle payment reminder emails independently under supervision.
- Coordinate with Finance and Sales teams regarding outstanding collections.
- Assist in monitoring ageing reports and overdue payment status.
- Prepare overdue payment summaries for escalation to management.
- Support daily finance and administrative activities during peak periods.
- Improve payment trackers and reporting accuracy.
- Draft professional emails for payment reminders, follow-ups and payment confirmations.
- Identify opportunities to improve payment monitoring and collection processes.
- Assist with month-end payment reconciliation and reporting.
- Verify payment records, update databases and ensure documentation accuracy.
- Manage assigned payment monitoring tasks with minimal supervision.
- Work closely with Ticketing, Sales and Finance on payment-related matters.
- Complete assigned improvement project or collection analysis report.
- Final performance review, knowledge sharing and internship completion.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
