Position Objective:
- Gain hands-on experience in a fast-paced corporate IT environment by assisting the Aladdin L2 Support team. You will help maintain system stability, resolve user requests, and ensure our regional investment platforms run smoothly.
What You'll Do (Responsibilities):
- Troubleshooting: Assist in investigating and diagnosing basic standard issues within the Aladdin platform to meet team service standards.
- Ticket Management: Monitor and track outstanding service requests, ensuring users receive timely updates on their ticket status.
- User Support: Act as a junior ambassador for Aladdin, helping end-users navigate the system and improve their overall proficiency.
- Compliance & Documentation: Help maintain team SOPs and IT handbooks while learning about industry-standard ITIL processes (Incident and Change Management).
What We're Looking For (Requirements):
- Education: Currently pursuing a Bachelor's degree in Information Technology, Computer Science, or a related quantitative field.
- Tech Savvy: A strong interest in financial systems (Aladdin knowledge is a huge plus, but not mandatorywe will train you!).
- Problem Solver: Analytical mindset with the ability to break down complex technical problems.
- Communicator: Excellent verbal and written communication skills to interact with regional users.
- Adaptive: Ability to work in a structured IT environment and a willingness to learn ITIL best practices.
