Marketing & Customer Relations Intern
Pantai Bharu Holdings Sdn Bhd
Pusat Servis Pantai Bharu is an automotive service center located in Klang, dedicated to delivering high-quality maintenance, repairs, and exceptional customer experiences.
Position Overview
- Position Title: Marketing & Customer Relations Intern
- Company: Pantai Bharu Holdings Sdn Bhd
- Location: Pusat Servis Pantai Bharu, Jalan Meru, Klang
- Workstation: Service Desk
- Allowance: RM 1,200 / month
- Working Hours: 5.5 days per week
- Additional Benefits: Eligible for Service Team Pool Incentives
Key Responsibilities
1. Customer Relations & Front Desk (Service Desk Base)
- Warm Welcome: Greet, assist, and attend to customers arriving at the service center with a friendly and professional demeanor.
- Customer Follow-Up: Conduct outbound calls to existing customers for service follow-ups and satisfaction checks.
- Appointment Scheduling: Manage customer appointments for service and repairs efficiently.
- Outreach: Perform telemarketing / cold calling to re-engage past customers or promote dynamic promotions.
2. Marketing & Social Media Support
- Content Creation: Assist in creating engaging content (photos, graphic posts, short videos) for social media channels.
- Live Broadcasting: Assist or host social media LIVE sessions to highlight services, ongoing promos, and behind-the-scenes content.
- Event Execution: Support the planning and execution of on-site/off-site marketing events and seasonal campaigns.
- General Marketing: Collaborate with the team to brainstorm and implement creative ideas to boost customer traffic and brand awareness.
Requirements
- Currently pursuing a Diploma or Bachelor's Degree in Marketing, Mass Communication, Business, Public Relations, or a related field.
- Fluency in Bahasa Melayu and English (Mandarin is an added advantage for customer service).
- Confident on camera (for social media Live streams) with excellent communication and interpersonal skills.
- Proficient in basic content creation tools (e.g., Canva, CapCut, TikTok, Instagram).
- Energetic, proactive, and eager to learn in a fast-paced automotive environment.
Perks & Benefits
- Monthly Allowance: RM 1,200.
- Incentive Eligibility: Access to the Service Team Pool Incentives based on team performance.
- Hands-on real-world experience blending front-facing customer management with dynamic digital marketing.
- Supportive and collaborative working environment.
