Who are we
dtcpay is a MAS licensed payment service provider that bridges traditional finance and digital assets. We enable businesses to accept and make payments in both fiat and digital currencies, delivering secure, efficient, and seamless payment experiences across borders. As we expand globally, we are shaping the future of digital payments.
We are also recognised as one of Singapore's Top 10 Startups in the LinkedIn Top Startups 2025 list, a reflection of our momentum and the exciting journey ahead for our team.
We are hiring for multiple Product Associate roles, each playing a critical part in ensuring the efficiency, accuracy, and scalability of our internal systems. Depending on your skills and experience, you may be considered for one of the following positions:
- Product Associate Compliance & Onboarding
Focuses on onboarding, KYC/KYB, and compliance-related workflows, acting as the bridge between external product managers and internal compliance/operations teams.
- Product Associate Operations & Customer Service
Works on tools and workflows that support customer service and operations, including dashboards, ticketing flows, and SLA performance tracking.
Each role contributes to the overall reliability of our operations and business growth. If you have a passion for problem-solving, process optimisation, and cross-functional collaboration, we encourage you to apply and explore where your skills best fit!
What You'll Do:
- Own and improve internal systems and workflows supporting operations, customer service, and compliance teams.
- Act as the bridge between external Product Managers and internal operations and compliance stakeholders.
- Focus on end-to-end internal workflows including onboarding, client servicing, case resolution, ticketing, Know Your Customer and Know Your Business processes, and compliance-related flows.
- Gather pain points and requirements from operations, customer service, and compliance teams, and translate them into clear product requirements, user stories, workflows, and acceptance criteria.
- Design, maintain, and continuously improve internal dashboards, task assignment flows, customer support tools, and operational reporting.
- Ensure all internal systems and processes are prepared and aligned whenever external products launch new features such as new payment methods, card flows, or regulatory changes.
- Support feature testing, run User Acceptance Testing, and manage smooth rollout of internal tools and enhancements.
- Document standard operating procedures and develop training materials to support change management for internal users.
- Track and analyze operational performance metrics such as Service Level Agreement adherence, response time, and resolution rate to ensure tools drive efficiency and quality.
- Work closely with technology teams to ensure internal tools are reliable, scalable, and user-friendly for frontline teams.
What We're Looking For:
- At least 2 years of experience in operations, internal systems, fintech, payments, regulatory technology, or process improvement roles.
- Strong understanding of how internal products and systems enable frontline operations, customer service, and compliance teams.
- Proven ability to think through complex workflows end-to-end while maintaining strong attention to detail.
- Flexible, execution-focused, and comfortable managing multiple dependencies across teams.
- Excellent communicator with strong empathy for internal end users.
- Comfortable working with operations, compliance, technology, and product stakeholders.
- Strong documentation and change management skills.
- Proficiency in both English and Mandarin as you will need to work closely with Chinese vendors.
- The role is based fully onsite, requiring your presence in the office.
