We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion LEAP!
We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.
What would you do
Role Purpose
- You'll work directly with the Ops Strategy Lead on real, high-impact problems at the intersection of strategy, operations, policy, and execution.
- This is not a research intern role. You'll be dropped into live programmes, imperfect systems, and cross-functional chaos and asked to help make sense of it.
- The Operations Strategy Analyst (Intern/Junior) supports the Operations Strategy function in structured execution across the ops division.
- You will assist in ensuring that every operational activity is measurable, accountable, and continuously improving through well-documented frameworks, playbooks, and reporting rhythms.
What you'll get to do
- Help break down complex, unstructured problems into clear problem statements and options
- Support end-to-end programme design and execution from policy intent operating model SOPs metrics
- Build simple but sharp materials: decision notes, one-pagers, frameworks, trackers (not 80-page decks)
- Learn how large-scale systems actually operate beyond what case interviews teach
- You'll see how decisions ripple across tech, ops, finance, external stakeholders, merchant, and end users.
Key Responsibilities
1. Governance & Framework Support
- Assist in updating and maintaining the operational manuals and SOPs.
- Support the Ops Strategy Lead in coordinating inputs across Operations team.
2. Meeting & Cadence Coordination
- Prepare materials, agendas, and minutes for Weekly Ops Meetings, Project Steering Meetings, and External Reviews (QBR/MBR).
- Track follow-up actions and maintain an Ops Tracker to monitor closure status.
- Support the Ops Strategy Lead in logistics management (scheduling, slide decks, pre-read summaries).
3. Playbook & Documentation Management
- Assist in drafting and formatting Operational Playbooks for key functions such as Change Requests (CR), or product readiness.
- Maintain version control and ensure all playbooks are easily accessible through shared drives or knowledge repositories.
- Help document process flows and visual guides for new or evolving programs.
4. Learning & Retrospective Support
- Support any retrospective process by consolidating lessons learned, compiling feedback, and summarizing improvement areas.
- Help transform findings into structured documentation or slide decks for internal sharing.
- Track follow-up actions and verify if improvements have been embedded into the next cycle.
This role is a good fit if you are:
- Curious about how strategy survives contact with reality
- Comfortable asking why five times even to senior leaders
- Interested in learning velocity
- Able to think in both structure and common sense
- Not afraid of Excel & PowerPoint, messy data, or half-baked processes
- Calm under ambiguity, and oddly energised by it
Bonus (not required):
- Interest in and exposure to consulting case prep, ops, fintech, tech, public policy, or platform businesses
- Strong writing (even with GPT assisted) clear thinking shows up on the page and able to defend it when asked
We believe that you have what it takes to fit into the Touch n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!
Touch n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch n Go's policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: [Confidential Information]
Note: Only shortlisted candidates will be contacted.
Let's keep LEAP-ing forward together!
