YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Centric Team and become a Certified International Specialist!
YOUR TASK
Customer Digital Engagement
- Support DHL Chat channels
- Support customer account opening inquiries and support customer Account Opening
- Optimization the chat experience and chat flow
- Process and structure improvement
New Business Solution Exploration and Adoption
- Driving new Business Solution adoption
Quick Ship Account solutions, Digital Account Opening solution
- Digitalize and Simplify the Business process. E.g. Business Proposal Generation RPA
- Voice BOT Setup exploration
Web Scrapping
- Explore the potential target list DHL can further penetrate
- Scrap the directory from web into excel
- Dedupe vs database
Calling Project
- Call to customer and profile the business potential with DHL
- Influence customer open acc with DHL
Customer Experience Enhancement Project
- Understand from customer point of view and explore the solution to drive better Customer Experience
- Market Survey, Mystery Shippers activities, generate info into insightful report and recommend solutions.
YOUR PROFILE
- Bachelor's degree student
- Final year student
- Minimum CGPA 3.00 and above
- Internship duration minimum 3 - 6 months
OUR OFFER
- Strong career support in an international environment
- Great culture and colleagues
- Multifarious benefit program
Do you see a personal challenge in these versatile and responsible tasks Then apply now!
We look forward to receiving your application!
