Internship Opportunity Customer Experience Department
Are you passionate about customer service and curious about how the insurance industry works behind the scenes
Join our Customer Experience (CX) Department as an Intern and gain hands-on experience in delivering top-tier service while learning about a wide range of general insurance products including Motor, Health, Travel, Personal Accident, and Fire.
Objectives:
- Learn about different insurance products such as but not limited to Motor, Health, Travel, Personal Accident, and Fire.
- Learn effective communication, problem-solving, and handling customer inquiries professionally.
- Resolve customer issues effectively while aligning with company policies.
- Gain familiarity with insurance software and customer relationship management (CRM) tools.
- Learn about customer support via various channel such as Corporate Emails, Call Centre, Whatsapp or Chatbot.
Learning Outcomes:
- To have a better understanding of the Insurance sector particularly on General Insurance, its products, and operations in Malaysia. (Industry Knowledge)
- Learn to handle customer interactions confidently and resolve issues effectively via various channels. (Customer Service Proficiency)
- Gain problem-solving skills by managing complaints or difficult situations with professionalism. (Customer Service Proficiency)
- Exposure to CRM tools and other insurance-related systems to manage customer data and transactions. (Technical Competence)
- Key learning on regulations, data privacy and high ethical standards in the Insurance Industry. (Compliance and Ethics Awareness)
This internship is perfect for students who are eager to gain practical experience, grow their customer service skills, and get a solid start in the insurance and customer experience field.
Ready to take your first step into the insurance industry
Apply now or drop us an email at [Confidential Information] to learn more!
