What's the role
We are FIQ (Subscription & Development Platform IT), the team that bridges Hilti's business needs with cutting-edge cloud technology. As an IT Business Analyst Intern, you'll work at the intersection of business strategy and technical implementation, helping translate complex subscription business requirements into technical solutions for our cloud platform. You'll collaborate with product owners, architects, developers, and business stakeholders across Global IT and various business units to shape how Hilti's digital services evolve.
This role offers a unique opportunity to understand enterprise IT from both sidesthe business challenges driving digital transformation and the technical architecture enabling it. You'll work on real initiatives involving subscription management, identity services, AWS platform capabilities, and integrations with enterprise systems like SAP and Salesforce. A key aspect of this role is developing an understanding of AWS cloud services and solutionslearning how different AWS products can address business needs and enable platform capabilities. As part of our international, multidisciplinary team, you'll gain exposure to how large-scale IT platforms support global business operations. The start date for the internship is flexible to the student's availability with a duration of at least 4-6 months.
What You'll Do
As an IT Business Analyst Intern in FIQ, you'll be involved in the full lifecycle of cloud platform initiativesfrom requirements gathering and analysis to solution design and implementation support. You'll work closely with our Cloud Development Platform team, product owners, and architects to understand business needs for Hilti Cloud Core services, AWS platform capabilities, and cloud infrastructure enhancements. Your analysis and documentation will directly influence technical decisions and development priorities for our cloud ecosystem.
Core Analysis & Requirements Activities
- Gather and analyze business requirements for Hilti Cloud Core services (CloudSSO identity management, API Gateway, platform authentication)
- Document functional specifications for cloud platform enhancements, AWS infrastructure capabilities, and internal developer platform features
- Leverage AI tools like Kiro to accelerate requirements documentation, generate technical specifications, and research AWS best practices
- Evaluate AWS service offerings to recommend appropriate cloud solutions for business requirements (e.g., Lambda for serverless functions, API Gateway for API management, ECS for containerization, RDS for databases)
- Assess how AWS products can address platform needs for scalability, reliability, disaster recovery, and cost optimization
- Analyze requirements for emerging initiatives like MCP-Gateway (AI agent integration), AgentCore platform, and multi-cloud architectures
- Create process flows, architecture diagrams, and system interaction diagrams to clarify cloud platform requirements
- Facilitate workshops with internal stakeholders (digital product teams like Hilti Online, Profis, On!Track) to understand their cloud platform needs
- Translate business needs into user stories and acceptance criteria for cloud development teams
- Support Architecture & Security Reviews (ASR) by documenting business context, compliance requirements, and AWS solution recommendations
Stakeholder Engagement & Communication
- Work with Cloud Development Platform product owners and architects to understand platform roadmap and priorities
- Collaborate with digital product teams (Hilti Online, Profis, On!Track, and other BU applications) that consume Hilti Cloud services
- Engage with identity management stakeholders on CloudSSO, Auth0, and authentication/authorization requirements
- Partner with AWS solution architects and platform engineers on infrastructure and cloud service capabilities
- Participate in sprint planning, refinement sessions, and demos within Scrum teams
- Present findings and AWS solution recommendations to technical and business audiences
- Coordinate with international teams across different time zones and cultures
- Support disaster recovery planning and FinOps (cloud cost optimization) initiatives
Tools & Methodologies You'll Use
- Requirements management: Jira, Confluence, user story mapping
- Process modeling: BPMN, flowcharts, sequence diagrams
- AI-powered tools: Kiro (AWS-powered AI coding assistant) for documentation generation, requirements analysis, and technical research
- AWS services knowledge: Understanding of core AWS offerings (EC2, Lambda, S3, RDS, API Gateway, CloudWatch, IAM, etc.)
- Cloud solution analysis: Evaluating AWS products for specific business use cases
- Agile methodology: Scrum ceremonies, backlog refinement
- Documentation: Technical specifications, API documentation, architecture diagrams, AWS solution designs
- Analysis techniques: Gap analysis, impact assessment, feasibility studies, cost-benefit analysis for cloud solutions
- Collaboration tools: Microsoft Teams, SharePoint, Miro
What You'll Bring
To help you succeed, we'll provide you with everything you need so that we're driving impact together from day one. You'll find a stable working environment, exceptional support, learning and development, and a great team around you. Here's what you'll need to bring with you: You are currently enrolled in Bachelor's / Master's studies in Information Technology / Software Engineering /Data Science /Computer Engineering, or related fields Your strategic approach and good problem-solving skills are paired with proactiveness and a hands-on mentality You have strong communication skills and interpersonal skills and you are fluent in written and spoken English. You are eager to learn and challenge yourself.
What's In It For You
- You'll develop a deep understanding of how enterprise cloud platforms operate at scalefrom identity and access management (CloudSSO, Auth0, SAML) to AWS infrastructure architecture and internal developer platforms. A significant part of your learning will focus on AWS cloud services and how to match business requirements with appropriate AWS solutions.supporting disaster recovery planning, you'll contribute to initiatives that shape Hilti's cloud infrastructure and enable digital innovation across the enterprise.
- You'll gain practical knowledge of AWS product offerings, understanding when to use serverless architectures versus containerized solutions, how to leverage managed services for faster delivery, and how cloud economics influence technical decisions.
- You'll also gain hands-on experience with AI-powered productivity tools like Kiro, learning how to leverage AI assistants to accelerate documentation, research technical solutions, and enhance your analytical work. This exposure to AI-augmented workflows will give you insight into how modern development teams are transforming their ways of working and prepare you for the future of business analysis where AI collaboration is standard practice.
- This internship will sharpen your analytical thinking, requirements elicitation skills, and ability to bridge business and technology. You'll develop a valuable skill set that combines business analysis with cloud solution knowledgeunderstanding not just what stakeholders need, but how AWS services can deliver those capabilities efficiently and cost-effectively. You'll see firsthand how strategic cloud platform decisions are made, how platforms evolve to meet changing business needs, and how effective analysis drives successful implementations. Whether you're documenting CloudSSO requirements, analyzing AWS infrastructure needs, evaluating services for new platform capabilities, or
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
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Join us in making construction better. Apply now.
Learn more about us: https://careers.hilti.group/en
Learn more about our recruitment process: https://careers.hilti.group/en/candidate-interview-preparation
