Internship IT Service Management

Company Description

Established in 1997, SRKK Group is a leading digital transformation consultancy with a strong presence in Malaysia and Singapore. The company focuses on seven key competencies, including IT managed services, cloud enablement, modern workplaces, and IT security. As a Microsoft Gold Partner, SRKK leverages its strategic partnerships with global technology leaders like Lenovo, Dell, HP, and others to deliver tailored solutions that empower organizations to reach their business potential.

Role Description

This on-site, full-time Internship – IT Service Management role is based in Shah Alam. Join our supportive team and gain hands-on experience with IT Service Management (ITSM) and Remote Monitoring & Management (RMM) solutions. This internship is designed to help you grow, learn, and discover how organizations run their IT operations.

Responsibilities:

• Work alongside experienced consultants to support pre-sales and post-sales activities, such as preparing product demos, involved in proof-of-concept setup projects, and implementation rollouts. 
• Assist in designing and planning IT solutions, participating in pilot projects and user acceptance testing. 
• Help analyse customer needs and suggest improvements, learning how to align technology with business goals. 
• Provide basic technical support to customers, ensuring timely responses and learning about service level agreements (SLAs). 
• Take part in team meetings, brainstorming sessions, and collaborative projects.

Qualifications

• Good communication skills and a willingness to learn.
• Interest in IT infrastructure, software and technology (no prior experience required, but any exposure is a plus).
• Basic understanding of IT concepts (e.g., networks, servers, software).
• Enthusiasm for problem-solving and helping others.
• Team player attitude and a proactive approach. 
• Flexibility to support the team during major issues or outages. 
• Proficiency in Malay and English.
• Willing to travel to Shah Alam to work in SRKK office.