Description and Requirements
Order Fulfillment Specialist (APAC) - Lenovo Malaysia
About the Role
We are looking for a proactive and driven Order Fulfillment Specialist to support Lenovo's APAC operations. This role sits at the heart of our business, acting as a key interface between sales teams, business partners, and internal stakeholders to ensure seamless order execution and a positive customer experience.
You will play a critical role in managing order-related activities, resolving issues, and maintaining strong stakeholder relationships in a fast-paced, collaborative environment.
Key Responsibilities
- Act as the primary point of contact between internal stakeholders (e.g., Sales, Operations) and external business partners to ensure smooth order fulfillment processes
- Manage the end-to-end order process (post-PO stage), including tracking, coordination, and issue resolution
- Proactively identify and resolve order-related issues (e.g., delays, escalations, or system/process gaps)
- Provide timely and professional communication updates to stakeholders, ensuring expectations are effectively managed
- Collaborate cross-functionally with internal teams (e.g., supply chain, fulfillment, services) to drive resolution and improve operational efficiency
- Ensure adherence to established processes, audit guidelines, and compliance requirements
- Support regional (APAC) accounts or projects, with flexibility to adapt based on business needs
- Take ownership of additional tasks or projects as required
What We Are Looking For
Core Skills & Competencies
- Strong stakeholder management skills, with the ability to handle demanding situations professionally
- Effective problem-solving ability, with a hands-on and ownership mindset
- Excellent communication skills (written and verbal), with the ability to convey information clearly and confidently
- Ability to remain composed under pressure and manage multiple priorities in a fast-paced environment
Requirements
- Bachelor's Degree (or equivalent) in any relevant discipline
- Strong proficiency in English (written & spoken)
- Good working knowledge of Microsoft Office tools ability to quickly learn new systems
- Comfortable working in a dynamic, operations-driven environment with evolving priorities
- Able to collaborate effectively across teams and manage stakeholder expectations
- Willingness to support urgent business needs, including occasional weekend or public holiday support (when required)
- Able to join within short notice period is an advantage
Preferred Qualifications
- Experience in order management, sales operations, or customer operations is an added advantage
- Exposure to working in a regional or global organization
- Familiarity with SAP or similar ERP systems is a plus
- Additional language skills (e.g., Mandarin) are beneficial for supporting regional markets
Why Join Lenovo
- Gain exposure to regional (APAC) operations and global projects
- Work in a collaborative, high-impact role that directly supports business outcomes
- Opportunity to build strong stakeholder management and problem-solving skills
- Be part of a dynamic environment where your contributions drive customer satisfaction and operational excellence
