IT Analyst

What will your role be:

• Reporting to the IT Manager, the IT Support Analyst will be responsible for the ongoing support and maintenance of the internal IT systems and infrastructure needed to support TrustQuay's business with input in the design and implementation of improvements around the technology stack.
• Provide support in accordance with business requirements, relevant laws and regulations and ensure that all current compliance levels are adhered to
• Adhere to IT policies and systems to support the implementation of strategies set by senior management
• Undertake the deployment, monitoring, maintenance, development, upgrade and support of all IT desktop infrastructure,including PCs, operating systems and software applications
• Document processes and procedures and update existing documentation, including system and user manuals, and details of modifications and upgrades
• Provision of end-user services, including help desk and technical support services, within agreed SLAs
• Keep current with the latest technologies, both hardware and business-enabling software, and ensure the business is always using the most appropriate and market leading technology solutions

Who are we looking for:

• 5+ years experience in an IT support environment
• Highly computer literate with Business Analysis skills
• Solid experience of supporting users at 1st and 2nd level including remote users
• Good awareness of VMware, Hyper-V, Active Directory (Azure and On-Premise), O365 and Powershell
• Good awareness of cloud technology such as Azure and AWS for provision of business services
• Experience of IT governance frameworks such as ITIL and ISO27000
• A passion for innovation and implementing new and appropriate technologies
• Familiarity with cloud-based hosting options (primarily Azure but including AWS and GCP)

Other qualifications:

• Strong communication skills (written and verbal)
• Analytical and thorough
• A creative problem-solver
• Strong sense of ownership and responsibility
• Highly numerate and articulate
• Ability to decompose large problems into smaller tasks
• Able to work independently, manage own time and workload effectively and to deadlines
• Able to communicate the value and underlying driver of requirements
• Confident communicating with internal and external stakeholders at all levels
• Travel to offices and client sites in the UK, Channel Islands and overseas may be required.

Why join us

• Competitive salary and attractive allowance.
• Performance-based bonus.
• Comprehensive group insurance coverage.
• Dental and optical benefits.
• Free parking facilities.
• Emphasis on work-life balance.
• Vibrant & energetic office culture.
• Opportunities for career advancement.
• Ongoing learning and development opportunity.

Start Date:

• Immediate

Duration:

• Permanent Full Time

Location:

• UPM-MTDC Technology Center One, Serdang, Selangor 43400, Malaysia