IT Application Engineer

• Provide day-to-day support for Epicor ERP users, resolving functional issues and ensuring minimal disruption to business operations. 
• Act as a liaison between end users and technical teams to troubleshoot system problems, identify root causes, and recommend solutions. 
• Support various Epicor modules, such as production, planning, inventory, purchasing, finance, and quality. 
• Assist with testing and deploying ERP changes, upgrades, and patches. 
• Gather and document user requirements for system enhancements or configuration changes. Help implement approved changes. 
• Support the ERP IT Manager with system configuration, data analysis, and user access management.
• Develop and maintain training documentation and user guides; conduct training sessions as needed. 
• Help ensure data integrity and accuracy within the ERP system. 
• Collaborate with cross-functional teams to identify opportunities for process improvement using ERP capabilities. 
• Escalate complex technical issues to ERP vendors or internal development teams as necessary.  

JOB REQUIREMENTS: 

• Bachelor's degree in information technology, Computer Science, or a related field. 
• 2+ years of experience supporting an ERP or business application. 
• Familiarity with business processes in manufacturing, inventory, purchasing, or finance. 
• Strong analytical and troubleshooting skills. 
• Excellent communication skills with the ability to work effectively with technical and non-technical users. 
• Experience with Epicor Kinetic (preferred but not required). 
• Experience in a manufacturing environment. 
• Open to work additional hours as needed.