Job Description: IT Automation Engineer - CGI Malaysia (Client Engagement)

Location: Kuala Lumpur, Malaysia
Employment Type: Full-time
Experience Required: 5+ years

About CGI

CGI is a global IT and business consulting services company. We work with clients to deliver end-to-end services across advisory, systems integration and managed services-helping organizations modernize, secure and operate their technology landscapes with measurable outcomes.

At CGI, you will work alongside experienced consultants and technologists, with the opportunity to make an impact in complex enterprise environments. We value ownership, collaboration, and a pragmatic approach to solving client challenges.

Role Overview

CGI Malaysia is seeking an IT Automation Engineer to design, build and operate automation solutions that reduce manual effort, improve reliability and accelerate delivery across a client's IT environment. You will develop scripts and workflows, integrate systems via APIs, apply security best practices, and ensure automation is monitored, maintainable and scalable.

Key Responsibilities

1) Automation Design & Delivery

.Design, develop, and maintain automation solutions to eliminate manual and repetitive tasks.

.Develop scripts using PowerShell, Python, Bash, and JavaScript.

.Implement automation and orchestration solutions using RPA platforms or similar tools.

2) Integrations & Operations

.Integrate systems and applications via APIs implement robust input validation and error handling.

.Monitor, log, and manage automated workflows with proper alerting, rollback and recovery mechanisms.

.Optimize performance and ensure scalability of automation solutions.

3) Security, Governance & Documentation

.Apply security best practices including credential management, secrets handling, and least-privilege access.

.Maintain automation documentation, runbooks, and lifecycle management (testing, versioning, approvals, releases).

.Work with infrastructure, application and security teams to prioritize automation backlogs and improve operational maturity.

4) Engineering Practices

.Use Git for version control follow code review, branching and release practices.

.Contribute to CI/CD patterns for automation assets where applicable (pipelines, package management, artifact promotion).

Qualifications & Experience

Required

.Strong scripting and programming skills (PowerShell, Python, Bash, JavaScript).

.Experience with automation and orchestration tools (RPA preferred).

.Knowledge of Windows and Linux operating systems.

.Experience with virtualization, containers, and cloud platforms.

.Familiarity with monitoring, alerting, and logging systems.

.Understanding of security fundamentals.

.Experience using Git for version control.

.5+ years of relevant hands-on experience in automation / platform / operations engineering (or equivalent).

Strong Advantage

.Experience with configuration management and IaC tools (e.g., Ansible, Terraform) and scheduling/orchestration platforms.

.Experience with Microsoft Graph API / RESTful integrations and working with ITSM processes (incidents, changes).

.Exposure to RPA governance, bot lifecycle management, and automation ROI measurement.

Travel & Work Style

.Based primarily in Kuala Lumpur with on-site presence as required by the client and project needs.

.May require occasional after-hours / weekend support for planned changes, maintenance windows, or critical incidents.

.Comfortable working with global stakeholders across time zones and cultures.

Success Profile at CGI

.Client-first, outcome-oriented mindset with strong ownership and follow-through.

.Structured problem-solving and clear communication-able to translate technical complexity into actionable plans.

.Quality and reliability focus-disciplined with testing, documentation, and operational readiness.

.Collaborative working style across infrastructure, security, application and business stakeholders.

.Continuous improvement mindset-automates where possible and seeks pragmatic, scalable solutions.

.Alignment with CGI's values, ethics and entrepreneurial culture.