JOB SUMMARY
An IT Business Analyst acts as the bridge between business stakeholders and technical teams, ensuring that business needs are accurately translated into technology solutions. They are responsible for gathering, analyzing, and documenting requirements, identifying business challenges, and recommending IT solutions that align with organizational objectives.
JOB RESPONSIBILITIES:
1. Manage the entire processes for system enhancement or implementation
Requirement Gathering and Analysis
- Work closely with business stakeholders to understand their needs, objectives, and challenges for system upgrade or implementation.
- Elicit, document, and validate business, functional, and technical requirements for new systems or enhancements to existing ones.
Communication and Collaboration
- Conduct and facilitate requirement-gathering workshops, meetings, and interviews with business users and technical teams, ensuring clear communication and understanding of project goals and requirements.
- Collaborate with developers or external vendors and project managers to ensure requirements are understood and met.
Solution Design
- Design solutions or provide recommendations that meet business requirements while considering technical feasibility, scalability, and cost.
Documentation
- Develop and update/maintain system specification documents, including functional requirements, system designs, and user interface details.
Testing and Quality Assurance
- Conduct comprehensive testing before implementation, including integration testing and performance testing.
- Facilitate UAT by creating test plans and scenarios, ensuring the business users test and validate that the system meets their needs.
Training and Support
- Assist in training end-users on new systems or system enhancements, providing documentation and support materials as needed.
- Provide post-implementation support to users and help troubleshoot any issues that arise after deployment.
2. Project Support
- Assist project managers in tracking progress, ensuring that timelines are met, and escalating issues as needed.
- Participate in change management processes to ensure smooth implementation of system changes, minimizing disruptions to business operations.
3. Incident Investigation and Problem-Solving
- Subject Matter Expert on business processes and systems, helping to resolve technical or functional issues.
- Investigate and analyze system incidents, determine root causes and implement corrective actions.
JOB REQUIREMENTS:
i. Education & Certification:
- A bachelor&aposs degree in a computer science-related field is typically preferred. This could include Computer Science, Information Technology, Cybersecurity, or a similar field.
- Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI-PBA) is preferred
ii. Experiences & Skills:
- Have experience in a related field of at least 1-3 years. (Software Development Lifecycle)
- Hands-on experience with tools such as JIRA, Clickup, Microsoft Visio, SQL etc.
- Technical Support Skill
- Problem Diagnostic
- Project Management
- IT Solution Proposal
- Business Solution
iii. Attitude:
- Customer-focused and Service-Oriented
- Problem-Solver and Learner
- Team Player and Collaborative
- Detailed-Oriented and Accountable
- Adaptable and Open-Minded
- Be able to work under pressure and multitask
- Be able to work collaboratively and independently
iv. Language:
- Proficient in both English and Chinese (Spoken, Read and Write)
Due to the high volume of applications, only shortlisted candidates will be contacted. Contact us at [Confidential Information] for general inquiries.
