IT Business Analyst

Company Description

We are a fast-growing, product-based company developing a multi-organization ERP and CRM platform for the education sector. Our solutions help schools, colleges, and universities streamline operations, improve collaboration, and manage multiple campuses efficiently. With a strong focus on usability, scalability, and innovation, we enable educational institutions to operate smarter and deliver better outcomes.

Role Description

This is a full-time on-site role located in WP, Kuala Lumpur, for an IT Business Analyst. The analyst will work closely with stakeholders to understand, analyze, and document business processes and requirements. Key responsibilities include translating business needs into technical requirements, identifying opportunities for improvement, collaborating with technology teams during project implementation, and supporting the resolution of technical and business process issues.

Responsibilities

• Understand business needs and convert them into clear requirements.
• Talk to clients to understand their problems and expectations.
• Act as a bridge between clients, business teams, and technical teams.
• Prepare Functional Specification Documents, Requirement Documents
• Help in pre-sales activities like proposal writing and solution discussions.
• Create simple implementation plans and timelines for software projects.
• Work closely with the development team to explain and clarify requirements.
• Ensure the solution meets client expectations and is delivered on time.
• Support configuration, customization, and basic issue fixing when required.
• Assist during software release and deployment activities.
• Track issues and make sure they are resolved on time.

Preferred Skills

• 13 years of experience as a Business Analyst in an IT company.
• Good understanding of software development processes.
• Strong analytical and problem-solving skills.
• Good documentation skills using MS Word and Excel.
• Must be able to communicate fluently in English both verbally and in writing.
• Ability to gather information from meetings and prepare simple documents.
• Ability to work under deadlines and handle multiple tasks.
• Good communication and interpersonal skills.

Interested candidates can apply through LinkedIn or share their resume at [Confidential Information]