IT Business Analyst

About the Role

We are seeking a proactive personnel to drive business growth through customer engagement (pre-sales), solution consulting and account development. The role involves identifying customer needs, recommending suitable digital solutions, preparing proposals, supporting project delivery and building long-term customer relationships.

Key Responsibilities

• Identify and develop new business opportunities to achieve sales targets.

• Engage customers to understand business requirements, challenges and objectives.

• Recommend and present suitable digital transformation, workflow and document management solutions.

• Prepare proposals, quotations, solution designs and Scope of Work (SOW) documents.

• Conduct solution demonstrations, workshops and requirement-gathering sessions.

• Work closely with technical and delivery teams to ensure successful project implementation.

• Maintain strong customer relationships and identify upselling and cross-selling opportunities.

• Support project handover, customer adoption and ongoing account growth.

Requirements

• Diploma or Bachelor's Degree in Business, IT, Computer Science or related field.

• Minimum 2 years experience in sales, business development, solution consulting or customer-facing IT roles.

• Strong communication, presentation and relationship management skills.

• Ability to understand business requirements and recommend practical solutions.

• Self-motivated, results-driven and able to work independently.

• Proficiency in English and Bahasa Malaysia; Mandarin is an added advantage.