Immediate opening available for a period of 6-months contract, onsite requirement at Kulim, Kedah.
The IT Engineer ensures consistent execution of operational procedures and thus the smooth running of IT Infrastructure and Applications as laid out in the respective service level agreements. IT personnel support users by responding to incidents and service requests.
Job responsibilities:
- Respond to general IT requests from employees and act as a first point of contact for end users (Service Now tickets, phone, e-mails requests).
- Install related hardware. Set up and configure software applications and networking systems.
- Diagnose and resolve network and software issues promptly and provide technical support to end-users.
- Train end users on newly installed hardware and software systems as well as create and maintain documentation for system configurations.
- Prioritize Service Requests and Incidents and resolve/ escalate them as per the procedure.
- Support projects related to Infrastructure and Application for IT organization.
- Administrate user identity and access to IT systems and applications.
Job requirements:
- Min 3-years relevant working experience.
- Excellent Know-how/understanding & troubleshooting of Microsoft Operating systems (Windows 10 and 11) and office suite applications.
- Knowledge of AD, DNS, DHCP, Microsoft Office products, and system applications, LAN/WLAN as well as skills on LAN network infrastructure.
- Good knowledge of computer hardware, software, and networking principles and components.
- Familiar with OS imaging, PC backup/restore.
- Good knowledge in IT systems, infrastructure, and protocols.
- Good communication skill, excellent problem-solving ability, critical thinking, and possess analytical mind.
