Provide first-level IT support to all employees, addressing hardware, software, and network-related issues promptly and effectively.
Install, configure, and maintain computer systems, printers, and other peripherals, ensuring optimal performance and security.
Administer and maintain the company's local area network (LAN) and wide area network (WAN), ensuring network stability and security.
Implement and monitor cybersecurity measures to protect the company's data and systems from unauthorized access and cyber threats.
Perform regular data backups and implement disaster recovery procedures to ensure business continuity in case of system failures or data loss.
Manage and maintain the company's IT inventory, including hardware, software licenses, and IT assets, ensuring accurate records and compliance.
Develop and maintain IT documentation, including standard operating procedures, troubleshooting guides, and user manuals.
Assist in the planning and implementation of IT infrastructure upgrades and expansions, ensuring minimal disruption to business operations.
Job Requirements
Possess a Diploma in Information Technology or a related field, providing a foundational understanding of IT principles and practices.
Demonstrate strong IT support skills, with the ability to effectively troubleshoot and resolve technical issues for end-users.
Exhibit proficiency in network administration, including the configuration, maintenance, and monitoring of network infrastructure components.
Have experience in system maintenance, ensuring the smooth operation and optimal performance of IT systems and servers.
Be capable of providing comprehensive technical support, addressing hardware and software inquiries, and resolving technical challenges in a timely manner.
Demonstrate expertise in hardware and software installation, ensuring proper setup, configuration, and integration of IT equipment and applications.
Possess a solid understanding of cybersecurity principles and practices, with the ability to implement security measures to protect IT systems and data from threats.
Be proficient in data backup and recovery procedures, ensuring the availability and integrity of critical business data in the event of system failures or disasters.
Provide effective help desk support, responding to user inquiries, resolving technical issues, and escalating complex problems to appropriate IT personnel.
Assist in IT infrastructure management, contributing to the planning, implementation, and maintenance of IT infrastructure components to meet business requirements.
Must be willing to work onsite at the Shah Alam location to provide hands-on IT support and maintenance.
Must be proficient in English, both written and spoken, to effectively communicate with colleagues and end-users.
Entry-level position suitable for fresh graduates with a strong interest in IT and a desire to learn and grow within the company.
