Manage and support daily operations for WMS, TMS, E-Commerce, and related logistics systems.
Monitor system transactions for inbound, outbound, inventory movement, transport planning, and order fulfillment.
Troubleshoot system issues and coordinate with IT teams or vendors for resolution.
Support RF scanners, barcode systems, label printing, and system integrations.
Identify process improvement opportunities and enhance operational workflows.
Participate in system implementation, migration, integration, and enhancement projects.
Conduct User Acceptance Testing (UAT) before system deployment.
Analyze operational performance and recommend automation or optimization initiatives.
Prepare and maintain SOPs, workflow documentation, and user guides.
Monitor inventory accuracy, stock take activities, and discrepancy investigations.
Track transport and delivery transactions through TMS.
Generate operational reports and KPI analysis.
Work closely with warehouse operations, transport teams, customers, and system vendors.
Provide system training and support to users.
Support customer onboarding and new operational setups.
Escalate critical operational or system issues when required.
Requirements
Diploma or Degree in Information Technology, Computer Science, Supply Chain Management, Logistics Management, Business Information Systems, or a related field.
Minimum 3 to 5 years of experience in logistics systems, warehouse operations, or a supply chain environment.
Experience in 3PL logistics operations is highly preferred.
Experience in system implementation, process improvement, or operational enhancement projects is an advantage.
Good knowledge of WMS, TMS, E-Commerce, and logistics operations.
Strong analytical, troubleshooting, and problem-solving skills.
Good communication and project coordination skills.
Proficient in Microsoft Excel and reporting.
Able to work in a warehouse and logistics environment.
Willing to support urgent operational matters when required.
Proactive with a strong sense of ownership and a continuous improvement mindset.
