IT Java Application Support

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Overview:

As a Senior IT Java Application Support Executive, you will be the backbone of our application stability, serving as a critical bridge between complex technical infrastructure and end-user needs. This role is designed for a technically proficient Java expert who thrives in high-pressure environments and is passionate about continual service improvement.

You will be responsible for the end-to-end lifecycle of application support-from performing deep-dive technical triage on web and mobile platforms to managing vendor relations and automating manual processes. Beyond day-to-day troubleshooting, you will act as a Knowledge Leader, building a comprehensive Client Academy of training materials and ensuring our internal knowledge base is robust enough to facilitate first-time resolutions.

This is a high-impact position requiring a blend of technical mastery in Java/JBoss, operational discipline in MySQL/Oracle environments, and the flexibility to support mission-critical systems in a 24/7 on-call rotation.

Responsibilities:

• Advanced Troubleshooting & Triage: Manage the full lifecycle of application tickets, providing deep technical analysis for Web, Android, and iOS platforms while ensuring seamless routing to Level 2/3 teams or external vendors.

• Knowledge Management & Training: Own the creation and maintenance of domain-specific documentation and a Client Academy to empower both the first-line support teams and end-users.

• Service Excellence: Drive Continual Service Improvement (CSI) by identifying automation candidates and providing data-driven insights through monthly operations summary reports.

• Infrastructure & Audit Support: Coordinate project enhancements, participate in tech/infra refreshes, and support annual business audits through corrective action and compliance reporting.

• Stakeholder Engagement: Collaborate closely with third-party vendors and internal business units to educate users and ensure a closed-loop communication style for all assigned tasks.

Skills & Experience We Are Looking For:

• Bachelor's Degree, Post Graduate Diploma, Professional Degree, Others or equivalent, in any relevant fields.

• At least 5 year(s) of working experience in Web and Mobile Application is required for this position.

• Preferably Senior Executives specializing in Web and Mobile application Support or equivalent.

• Proficient in Java programming language IS A MUST.

• Knowledge on MySQL database and Oracle database will be an added advantage

• Experience on JBoss application server, Redhat and AIX operating system.

• Experience in Android and IOS Mobile application support.

• This role requires a willingness to work flexible hours, including evenings, nights, weekends, and holidays, and be on-call 24/7 as part of a rotation or escalation path to ensure continuous support for critical business applications.

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