From POS systems and ordering kiosks to network security and CCTV—can you piece the retail tech puzzle together
We are looking for a proactive IT Lead based in Malaysia to manage our expanding F&B and retail store operations. This is a unique role that blends strategic team leadership with hands-on infrastructure deployment for exciting New Store Opening (NSO) projects. Solid hands-on knowledge of retail tech stacks (POS, kiosks, network security, and infrastructure deployment).
We need someone who ensures smooth daily operations today while building the stable, secure infrastructure we need for tomorrow. Ready to scale with us
Ideal Candidate Profile:
- Degree in IT preferably with at least 5 years of experience in IT operations/infrastructure support experience in multi-retail store experience across Malaysia.
- Proven experience leading teams, especially for New Store Opening (NSO) projects.
- Strong retail industry experience with multiple store expansion projects.
- Hands-on experience in handling set up of IT infrastructure and security which include POS systems, ordering kiosks, payment gateway, networking, hardware deployment, and CCTV.
- Experience managing external vendors and coordinating cross-functional projects.
- Strong commitment to integrity, accountability, and operational excellence.
- Hands-on attitude and willing to work on-site when needed.
- Excellent communication, coordination, and problem-solving skills.
Job Role:
- Ensure all NSO activities run smoothly from a technical and operational perspective.
- Handle setup and readiness for POSM, kiosks, POS systems, network devices, printers, CCTV, internet setup, and related hardware.
- Coordinate with internal teams and vendors to ensure all stores are operational before opening day.
- Manage and monitor vendors for out-of-island store projects and ensure delivery meets company standards.
- Be willing to travel to sites and handle hardware pickup/deployment when required.
- Provide daily technical support for existing stores and office operations.
- Troubleshoot hardware, software, network, and system issues with timely resolution.
- Lead and manage the IT support team effectively.
- Ensure team members follow company SOPs, procedures, and operational standards consistently.
- Provide guidance, coordination, and monitoring to maintain service quality and operational discipline.
- Maintain accurate and organized IT documentation.
- Ensure all IT assets, configurations, network records, and installations are properly documented.
More about Kenangan Brands:
- Kopi Kenangan, a much loved coffee chain store with more than 1100 outlets across Indonesia;
- Kenangan Coffee Malaysia with more than 170 coffee chain stores;
- Kenangan Coffee Singapore with 10 stores;
- Kenangan Coffee India launched in April 2025, 9 stores with aggressive growth plan;
- Kenangan Coffee can also be found in Philippines, Australia and Taiwan; and
- Kopi Kenangan Botol, our Ready-To-Drink FMCG subsidiary.
Interested candidates, please email update resume with photo to: [Confidential Information]
