IHG® is one of the world's leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, but you can also look forward to being part of a company that will appreciate you for being you.
Commanding a prominent junction in the city, Regent Kuala Lumpur emerges as a sanctuary of calm sophistication above the urban rhythm. Part of the Multibay Development, the hotel rises as a 36-storey tower alongside premium residences and offices. Opening in 2027, it is set to be the luxury address in Malaysia's capital.
Do you see yourself as IT Manager (Pre-opening) with IHG
Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you think you have it in you then we would love to hear from you.
Job Purpose
To lead all information technology operations at the property, ensuring secure, reliable, and seamless technology infrastructure that supports ultra-luxury guest experiences, operational efficiency, and business continuity. This role ensures technology enhances the guest journey without intrusion, fully aligned with Regent's discreet luxury positioning.
Key Responsibilities
1. IT Operations & Infrastructure Management
- Oversee all hotel IT systems including network infrastructure, servers, PMS, POS, Wi-Fi, telephony, and guest-facing technologies
- Ensure 24/7 system availability and minimal downtime across all business-critical systems
- Manage preventive maintenance and lifecycle management of IT assets
- Ensure seamless integration between all hotel systems and platforms
2. Guest Technology Experience
- Ensure flawless performance of guest-facing systems (high-speed Wi-Fi, in-room technology, mobile check-in, smart room controls)
- Support digital guest journey initiatives such as mobile apps, digital concierge, and contactless services
- Resolve guest technology issues with speed, discretion, and minimal disruption
- Continuously enhance in-room and digital experience innovation
3. Cybersecurity & Data Protection
- Ensure robust cybersecurity frameworks are in place to protect guest and business data
- Implement firewalls, encryption, access controls, and monitoring systems
- Ensure compliance with data privacy regulations (local laws + IHG standards)
- Conduct regular security audits and vulnerability assessments
4. Systems Management & Support
- Manage Property Management System (PMS), Point of Sale (POS), and back-office systems
- Ensure seamless integration across Rooms, F&B, Spa, and Finance systems
- Provide technical support to all departments with minimal operational disruption
- Coordinate with vendors for system upgrades and troubleshooting
5. Project Implementation & Innovation
- Lead IT aspects of hotel renovations, upgrades, and pre-opening projects
- Implement new technologies to enhance guest experience and operational efficiency
- Evaluate and introduce emerging hospitality tech (AI, IoT, automation, smart rooms)
- Ensure projects are delivered on time, within scope, and aligned with brand standards
6. Vendor & Stakeholder Management
- Manage relationships with IT vendors, service providers, and telecom partners
- Ensure service level agreements (SLAs) are met consistently
- Collaborate with corporate IT teams and ownership stakeholders
- Coordinate with all hotel departments to understand technology needs
7. Financial Management
- Develop and manage IT budgets (CAPEX and OPEX)
- Optimize costs while maintaining system reliability and performance
- Provide business cases for technology investments and upgrades
- Monitor licensing, subscriptions, and vendor contracts
8. Training & Support
- Train hotel staff on IT systems and digital tools
- Provide user support and troubleshooting guidance
- Ensure departments are fully enabled to use systems efficiently
9. Compliance & Risk Management
- Ensure compliance with IHG IT standards and audit requirements
- Maintain disaster recovery and business continuity plans
- Conduct regular system backups and recovery testing
- Support incident response for IT-related disruptions
Key Skills & Competencies
- Strong technical expertise in hospitality IT systems
- Cybersecurity awareness and risk management capability
- Problem-solving and incident management under pressure
- Strong stakeholder and vendor management skills
- Ability to translate technical solutions into business value
- High attention to detail and operational reliability mindset
Qualifications & Experience
- Bachelor's degree in Information Technology, Computer Science, or related field
- 5–8+ years of IT experience, with at least 2–3 years in hotel or hospitality IT management
- Experience with PMS (Opera or similar), POS systems, and hospitality platforms
- Knowledge of networking, cybersecurity, and cloud systems
Preferred Experience
- Pre-opening hotel or resort IT setup experience
- Experience in luxury or ultra-luxury hotel environments
- Exposure to smart room technologies, IoT, and guest-facing digital platforms
- Regional or multi-property IT exposure
Key Performance Indicators (KPIs)
- System uptime and availability (PMS, network, POS, Wi-Fi)
- Incident response and resolution time
- Cybersecurity compliance and audit results
- Guest satisfaction related to technology experience
- IT cost efficiency and budget adherence
- Successful delivery of IT projects and upgrades
In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.
