IT Operation support specialist

About TCS:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Please find the job description below.

Job Title: IT Operation support specialist

Location: Petaling Jaya, Malaysia

Key Responsibilities

• Basic hands-on knowledge of HTML / CSS / JavaScript for front-end issue troubleshooting.
• Familiarity with database query tools and basic data concepts;
• Proficient with Jira, Confluence, and ITSM processes.
• Bachelor's degree or above; or associate degree with 3+ years of relevant IT operations experience;
• At least 2 years of experience supporting e-commerce or internet systems;
• Experience with AI tools, automation, or workflow optimization is a strong plus.
• Using AI assistants for troubleshooting, documentation, or data organization.
• Using automation or low-code tools (e.g. Power Automate, scripts, workflow tools).

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.